Saima Ahmed

Cell: +922***-***-****

Email: advlcx@r.postjobfree.com

advlcx@r.postjobfree.com

Address: B.260 Block -North Nazimbad Karachi-Pakistan

I.T Support Engineer /Administrative Research Associate

Profile

Summary

Having more than 6 years of experience at Aga Khan University Hospital with multitask experienced for the faculty and section head in the Department of Paediatrics and in department of Medicine.

Magnificent experience with Gastroenterology section and Mind & Brain section. Looking forward for best opportunity for my experience.

Having more than 8 years of IT experience as multi-skilled professional with good all-round Hardware/ Network/Software Support Engineering skills. Capable to deal with all the desktop and laptop support, Telecomm and IT support needs of an organization. Experienced in providing timely and up to date IT solutions to both management and clients whilst at the same time making sure the interests of both the parties are best represented. Extensive knowledge of Desktop support, working practices & diversity issues. Hardworking and dedicated engineer and administrative experience in Hospital side with multitasking job.

IT Technical

Skills

Operating Systems: Windows 9X, 2000, XP, 7, 8, 10,11, MAC Linux, UNIX, MS DOS, and Windows Sever 2000, 2003 and 2008.

Cisco and Linksys routers installation and troubleshooting.

Expert in Microsoft Office 2003, 2007, 2010, office 365.

Computer peripherals with HP, Dell, IBM brands.

Good hands-on experience in tools such as AD, Altiris McAfee,

Virtual Machine, Citrix. End User Support VNC,

HP Service Manager Expert Active Directory.

LAN, WAN, Modems, Servers, Hosts, PCs, Gateways, Routers, switches.

Aga Khan University Hospital-KHI Feb 17, 2022-Continue

Research Associate Paediatrics Child & Health

Responsibilities

Assistant to all faculty and non-faculty Doctors, admin work.

Meeting arrangement.

Keep confidential records, schedules, meeting, and appointments, leave for faculty and department.

One 45 software record maintains and using People soft.

Weekly and monthly sessions held responsibilities.

Direct report to Grant Manager, PI, Manager, and Section Head.

Circulate email for faculty sessions and meetings.

Take care faculty and non-faculty patient’s summary and clinical reports and confidential documents.

Maintain Faculty records PMC, CPR Course, BICC, Leave and others confidential records.

Arrange weekly meetings for Research team.

Research work meeting and coordinate with Senior Instructor Research

Aga Khan University Hospital-KHI 8 Feb 2021-Feb 15, 2022

Senior Admin Research Assistant Paediatrics Child & Health, SL-04

Responsibilities

Assistant to all faculty and non-faculty Doctors, admin work.

Meeting arrangement.

Keep confidential records, schedules, meeting, and appointments, leave for faculty and department.

One 45 software record maintains and using People soft.

Weekly and monthly sessions held responsibilities.

Direct report to Grant Manager, PI, Manager, and Section Head.

Circulate email for faculty sessions and meetings.

Take care faculty and non-faculty patient’s summary and clinical reports and confidential documents.

Maintain Faculty records PMC, CPR Course, BICC, Leave and others confidential records.

Arrange weekly meetings for Research team.

Research work meeting and coordinate with Senior Instructor Research

Experience &

Projects

Aga Khan University Hospital-KHI Aug 17, 2018 – Feb 7,2021

Senior Assistant Mind & Brain Neurology SL-07

Responsibilities

Assist to all faculty and non-faculty Consultants.

Schedule faculty routine meetings.

Keep confidential records, schedules, meeting, and appointments, leave for faculty and department.

Provide extensive support for mailing, photocopy, scan and print documents and setup laptop & multimedia.

Arrange departmental and sectional meetings and transcribe minutes of the meetings, provide agenda, and updated previous minutes of meeting, and making essential arrangements for the meetings.

Conference participation in national and international conferences and making arrangements for travel, accommodation, transportation.

Neurology Certificate course yearly organize and arrangements.

Provide support to faculty for preparation of promotion dossiers on the AKU prescribed format.

Assisting with preparation and compilation of faculty application dossiers for PMDC registration and experience certificate and keeping track of required documentation submitted for registration.

One 45 software record maintains and using People soft.

Weekly and monthly sessions held responsibilities.

Direct report to Business Manager, Service line chief and Section Head.

Circulate email for faculty sessions and meetings.

Take care faculty and non-faculty patient’s medical summary, clinical reports, and confidential documents.

Maintain Faculty records BLS, leave and others confidential records.

Research work meeting and coordinate with Senior Instructor Research.

Aga Khan University Hospital-KHI Mar 2016-Aug 16, 2018

Senior Assistant GI & Surgery SL-12

Responsibilities

Assistant to all faculty and non-faculty Doctors, admin work.

Meeting arrangement.

Keep confidential records, schedules, meeting and appointments, leave for faculty and department.

One 45 software record maintains and using People soft.

Weekly and monthly sessions held responsibilities.

Direct report to Business Manager, Service line chief and Section Head.

Circulate email for faculty sessions and meetings.

Take care faculty and non-faculty patient’s summary and clinical reports and confidential documents.

Maintain Faculty records BLS, Leave and others confidential records.

Arrange sessional meeting and Service line meeting.

Research work meeting and coordinate with Senior Instructor Research.

Aga Khan University Hospital-KHI Oct 2013-Feb 2016

Volunteer: Critical Care & Emergency Medicine Area

Responsibilities

Assistant Hospital Management in decision making and planning by preparing comparative engineering statement and provide information related to engineering in concise and easy to understand manner.

Participate in quality improvement activities by evaluating current system and proposing possible improvement, determining the root causes of problem, and providing engineering solution.

PeopleSoft software on hands.

Calls for survey providing accurate data for marketing department.

Data gather from critical areas and emergency.

Data Entry for the different projects.

Patient feedback for Critical Intensive Care

Patient feedback for Emergency.

Proficient in MS Office 2010.

Jaffer Brothers-KHI (Projects) Oct 2009-Sep 2011

Resident Engineer at Pakistan Petroleum Ltd/Dr.Ziauddin Hospital/P&G

Responsibilities:

Provide 2nd level onsite support for standard software and operating systems to PCs, Laptops and Servers

Installation of operating systems and application software on server platforms based on client requirements.

Perform file backup and restore operations on servers in accordance with client instructions.

Re-installation of a single local or network printer to original device, as a result of hardware or software failure. And Networking Support.

Rebuild PCs as a result of hardware or software failure, including the restoration of image and user data, where available.

Restore data to the swapped Desktop from the central Server storage.

Perform Documentation and compliance procedures.

Installation and monitoring of antivirus solutions on PC and Laptops

Asset Tagging. Coordinate shipment of faulty hardware.

User Data Migration.

HP Asset Portal experience.

Urooj Corporation, NJ-USA (Projects) Oct 2008-Sep 2009

Windows Admin/Desktop Support at Mill-Run Tours in Manhattan, NY

Responsibilities:

Windows Desktop Support with OS XP and Vista more than 250 users.

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades, or replaces hardware and software systems.

Configuring the system for Internet as well as for the local area network.

Internet Setup, Administration, and Support.

Supports and maintains user account information including rights, security, and systems groups.

Complete support for desktop and laptops

Provided second level desktop support.

Jaffer Brothers Karachi Nov 2007-Sep 2008

Resident Engineer at Dr. Ziauddin Hospital

Responsibilities

I.T Support Engineer provides I & II level desktop support to all employees.

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents maintain, upgrades or replaces hardware and software systems.

Install Oracle Printer.

Configuring the system for Internet as well as for the local area network.

Dr. Ziauddin Hospital Karachi Jul 2006-Oct 2007

Hardware /Network Support Engineer

Responsibilities

I.T Support for Hardware/Network/Software support for 300 Users

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Maintains upgrades or replaces hardware and software systems.

Install and configure Windows 98 and XP.

Maintain network and system security via network Anti-Virus.

Troubleshoot and diagnose hardware and software.

Academic Qualifications

Hamdard University - Karachi.

Master in Computer Science (CCN 4 Years) 2013 - 2017

Hamdard University - Karachi.

Bachelors In Computer System Engineering (4 Years)

Professional Training / Certification

Languages

Advanced Training on Research Administration & Grants Management -PC Continental June 21 -25, 2021

The Super secretary & Office Assistant Workshop (Movenpick, Karachi)

2019

Changing Healthcare Professional Behavior (AKU) 2015

Stress Management 2017

Teamwork Training and Certification (AKU) 2015

HP Desktop Training 2011

HP Diagnostic Tools Training for Desktop, Workstations, and Notebooks 2011

Windows Server 2008(NED University) Course Certification 2010

Network Administrator Certification (Overseas) 2008

CCNA Course Certification (Sir Syed University). 2007

Certification in Hardware & Network Solution (Overseas) 2007

English

Urdu

French

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