Virtual Customer Service Representative

United States 843-***-**** advlcb@r.postjobfree.com

[DESIREE C KINNARD]

PROFESSIONAL SUMMARY

Experienced customer service and data entry leader with over 10 years of combined telephone, email, and virtual customer service experience. Excited to bring my proven skills and customer enthusiasm to a reputable customer service representative team.

Knowledge & Skills Areas

• Customer Support

• Tools (MOS, DPL, Claims review)

• Organizational and Interpersonal

• Internal Support

• Strong Attention to Detail

• High level of Accuracy

PROFESSIONAL EXPERIENCE

Material Handler, GE Healthcare 08/20 – present

• Take ownership of 50+ parts/products from shipping/receiving drop zone areas and accurately distributing materials to its assigned location

• Maintain a safe and secure working environment by adhering to company regulations and guidelines

• Assists with the physical lifting of materials weighing 25-50lbs and transport using stand-up forklift or pallet jack

Claims Processor, Blue Cross Blue Shield 10/18 – 08/20

● Responsible for handling confidential and sensitive information with discretion

● Ability to resolve system edits, audits, and claims errors through the use of approved references and research

● Ability to maintain production and meet deadlines while handling a variety of tasks Distribution Operator, QVC 3/17 – 10/18

• Maintained thorough knowledge of products, sales, promotions, and holiday discounts to provide customers accurate responses

● Perform quality assurance testing on fragile products before processing order requests

● Pull product from conveyer belt for packaging and send completed package item to delivery area Armed/Unarmed Security Officer, New Age Protection/Walden Security 5/12- 3/17

• Secure premises and personnel by patrolling property and access points in security vehicle or on foot

• Investigate all known and reported security breaches, incidents and other alarming behavior immediately

• Complete detailed reports on observations, information, occurrences, and surveillance activities EDUCATION

SC Department of Insurance, Residential 03/21

Insurance Producer

Licensed in SC, NC, VA

William Penn Senior High 08/90

Graduate

Diploma – 3.5 Average GPA

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