Customer service representative
Resume:
Dawn Bolanos
Customer Service Agent
Manassas, Virginia, United States
***********@*****.***
WORK EXPERIENCE
January 2015-April 2018
Customer service advocate
Active Health Management, Inc.
Chantilly, Virginia, United States
Call center environment, help members complete health risk assessment, schedule and reschedule nurses and health coached appointments, received inbound calls, outreach, knowledgeable of HIPAA, and help with open enrollment February 2001-June 2012
Customer Service Supervisor
AirTran Airways
Sterling, Virginia, United States
*Complete daily, weekly and monthly reports and recorded as required for the efficient aircrafts operations of the facility and aircrafts.
*Handling daily cash, checks, and credit card transactions.
*Stay current with company and industry procedures and improves job skills through constant review of company and other publications, as well as self-study programs and classroom trainings.
*Order, receive and store supplies in supply room. EDUCATION
1991-1994
Diploma
Crossland High School
Camp Springs, Maryland, United States
1991-1994 Diploma Crossland High School Temple Hills, MD 1994-
B.S.
Virginia State University Petersburg
Petersburg, Virginia, United States
1994-1997 No degree Virginia State University Petersburg, VA SKILLS
Hazardous Material Operations Customer Service Oriented Customer Service Typing Billing Medical Billing Retail Sales Sterling Sabre Credit Card Medical Invoicing Microsoft Outlook Microsoft Word
CERTIFICATIONS
Certificate in Medical Billing
Medical Billing
2005-2005 Certificate in Medical Billing Career Institute HONORS & AWARDS
None
None
LANGUAGES
English - Intermediate
EXTRACURRICULARS
N/a
WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
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