Front Desk Customer Service

Shelley Kessler

602-***-**** ********@*****.*** https://www.linkedin.com/in/shelley-kessler-41b11639/

SUMMARY:

Driven and accomplished professional with a keen focus and experience in patient care, customer service, and clinic operations in fast-paced environments. Ensure proper strategic vision and planning to better foster, build, and sustain relationships. Proven and demonstrated understanding of aesthetic procedures, inventory management, and client retention. Skilled process implementation, organizational effectiveness, and continuous improvement. Consummate professional, and motivated leader, with solid interpersonal abilities and complex negotiation skills.

SKILLS:

Project Management

Internal Communications

Patient Care

Aesthetic Procedures

Process Improvement

Financial Operations

Management Experience

Versatility

Client Retention

Retail Operations

Multitasking

Wellness Operations

Beauty Consultations

Team Oriented

Calendar Management

Strategic Planning

Inventory Control

Operations

Financial Leadership

Collaborative Team Building

Cross-Functional Team Leadership

Communications

Training and Mentoring

Payment Processing

Relationship Building

Spa Operations

Motivated

Organizational Development

Customer Service

Shipping / Receiving

Client Triage

Appointment Scheduling

Office Supply Ordering

Clinic Cleanliness

Skincare Sales Experience

Answer High Profile Phone Calls

Products and Services

Proficient in Microsoft Office, Outlook, and Excel

PROFESSIONAL EXPERIENCE:

Amara Resort and Spa Sedona, AZ 2021 - present

Guest Services Supervisor (11-2021)

Front Office Log and Trace File Daily

Administer and Schedule staff for each shift and assist all guest services staff to resolve all customer issues effectively

Night Audit duties

Multitask and prioritize departmental functions to meet deadlines

Train new staff members as per the requirement and to schedule the staff member to various shifts

Block room per guests’ requests

Assist guests with concierge needs

Team member of Revinate Committee – representing Front Desk/Guest services

Amara Resort and Spa Sedona, AZ 2021

Spa Coordinator (7-2021 to 11-2021)

All front desk services

Booking appointments in Book4Time

Checking out guest through Opera

Coordinate spa appointments

Maintain all beverage areas

Selling retail

Team Member of Renivate Committee – representing Spa Department

Awarded Employee of the month October 2021

Gehwol Foot Care Stamford, CT 2009 - 2019

Director of Education and Development (2015 – 2019)

Directed a diverse group of nail technician students to train and mentor regarding nail and skin conditions and diabetic concerns.

Author, edit, and proofread educational material to keep all communications fluid and consistent.

Created and implemented high profile marketing and advertising materials including promotional product emails, attending trade shows, and driving educational training.

Traveling Educational Trainer (2009 – 2015)

Collaborated with a talented group of nail technicians to train on GEHWOL products and services.

Drove comprehensive education and training through trade shows and seminars.

Vast knowledge of the field to communicate with sales and marketing industry specialists.

Created and implemented processes, procedures, and new protocols regarding company services.

Fostered strong relationships with diverse clients to cement business growth.

Simply Enhancing Beauty Salon Fort Collins, CO 2011 - 2015

Owner

Built a profitable business from the ground up including marketing, financial operations, and client retention.

Led all day to day and routine operations to keep communications fluid and relevant.

Planned all logistics for calendar management and schedules for a talented group of manicurist and stylists.

Held direct responsibility for recruiting, hiring, and training all employees.

Controlled high profile inventory including ordering supplies to streamline operations.

Ensured up to date knowledge of contemporary styles and current nail techniques to drive business growth.

Gathered research and information on new products within the hair and nail industry.

Proven knowledge of the field to cement proper maintenance and safety within a sanitized environment.

Two Pairs Nail Spa Fort Collins, CO 2010 - 2011

Manager

Cemented world class customer and client service to enhance the customer experience, providing manicure and pedicure services.

Handled large volumes of calendar appointments and schedules.

Drove management including delegating workload, training, and troubleshooting issues.

Managed high profile inventory including all documentation management.

Bellagio Salon and Spa Las Vegas, NV 2006 - 2009

Lead Manicurist

Fostered strong relationships with a diverse customer base utilizing proven knowledge of the field to leverage partnerships into sales opportunities.

ADDITIONAL EXPERIENCE

BELLAGIO SALON AND SPA Las Vegas, NV

SELF EMPLOYED MANICURIST Las Vegas, NV

EDUCATION:

Maricopa Beauty College Manicurist License Avondale, AZ

MediNail Learning Center Advanced Nail Technologist

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