Records Clerk Customer Service
Resume:
Jamal Hines
New Fairfield, CT 06812
********@******.***
OBJECTIVES
To join the staff of a facility to provide excellent customer service by engaging in frequent contact with patients, staff, vendors, and service providers for the overall good of the organization and the population served.
SUMMARY OF QUALIFICATIONS
• Dynamic professional with the ability to take on several roles efficiently
• Adaptable and responsive to change with excellent social and team player skills
• Organized and can multitask with the ability to identify and prioritize tasks independently
• Skilled at presenting technical and abstract concepts in a clear and concise manner EMPLOYMENT
Arch Care Bronx, NY
Director of Health Care Information Management 2022-Present
• Serves as a HIPAA privacy officer
• Ensures accuracy of all patient information and records
• Manages HIM team to maintain all patient records and filing
• Interdisciplinary communication ensuring efficient application processes
• Establishes and maintains all departmental policies and procedures
• Develops and utilizes medical record applications for Medicare and Medicaid Crothall Healthcare Valhalla, NY
Operations Manager, Housekeeping 2021-2022
• Reviews duty lists daily and assigns personnel to their work areas.
• Participates in staff selection and interviews candidates.
• Provides and monitors individual guidance and motivation to associates to enable each one to perform his or her fullest potential.
• Participates in facility quality assurance program to ensure high quality percentage of cleanliness is maintained in areas of assignment. Continuously performs quality assurance inspections to ensure compliance.
• Monitors service binders on a daily basis taking appropriate action for building’s concerns.
Wellpath Valhalla, NY
Medical Records Clerk 2021-2022
• Maintains all medical records within facility
• Files and records new patient records
• Multidisciplinary communication regarding medical records Danbury Hospital Danbury, CT
Patient Access Representative 2019-2021
• Admitting patients to the emergency room and all units within the hospital.
• Collecting patient information and insurance for proper billing and coding purposes.
• Acting as a liaison between nursing staff, patients and other medical professionals. Mount Sinai Hospital New York, NY
Business Associate 2015-2021
• Pre-admitting and admitting patients to Physical Medicine and Rehabilitation Unit.
• Specializing in verification of insurances including Medicare/Medicaid.
• Acting as a liaison between insurance companies including Medicare and the Medicaid eligibility office as well as other departments.
• Maintaining and updating census information and medical records
• Ensures all demographical information for each patient is completed in time to submit to Medicare and fields questions from PPS staff as necessary.
• Assisting patients and their families with various question as they arise.
• Receiving telephone calls and relaying messages to the appropriate staff members.
• Coding and organizing medical records and new admission patient information White Plains Hospital White Plains, NY
Housekeeping Coordinator 2011-2013
• Created schedules for housekeeping staff.
• Acted as a liaison between staff and directors assisting and answering questions as appropriate.
• Assisted in stripping, waxing, and burnishing floors as needed. White Plains Hospital White Plains, NY
Unit Clerk 2009-2011
• Assembled and maintained medical records.
• Assigned ASCOM phone systems to staff to ensure adequate phone coverage.
• Took detailed clinical phone messages for physicians and allied healthcare providers.
• Entered orders into the electronic medical record (EMR) system and scheduled follow up appointments as necessary
• Interacted on a daily basis with patients, families, doctors and other medical professionals.
Computer Skills
• Medi-Tech Electronic Medical Records System
• Microsoft Word, Excel, Outlook
• Eagle, Cerner, Epic, Passport, Uniform Data System EDUCATION
Westchester Community College 2018
Associate Degree
Lehman College 2018-present
Healthcare Administration
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