Skills

Work History

Nelva Elisa Ramirez Perez

Administrative Assistant

Dedicated administrative and insurance professional with a track record of meeting company objectives using consistent and organized practices. Skilled at working under pressure and adapting to new situations and challenges to enhance the organization's brand. Clear knowledge of services and insurance. Motivated to learn, grow and excel in my area. Insurance claims

Insurance expert

Maintenance Management

Portfolio creation expert

Commercial portfolio management

2017-08 - Current Portfolio Maintenance Insurance Brokerage TribalGa (insurance Brokers):, Santo Domingo, Distrito Nacional Offered advice and assistance to customers, paying attention to special needs or wants.

Provided primary customer support to internal and external customers. Developed and maintained courteous and effective working relationships Maintained excellent attendance record, consistently arriving to work on time Adhered to social distancing protocols and wore mask or face shield Managed more than 30 customer calls per day and increased collections by 10%.

2015-06 - 2017-08 Receptionist

Center for pediatrics and international Cure specialties, Santo Domingo, Distrito Nacional

Checked patient insurance, demographic and health history to keep information current.

Address Santo Domingo, Distrito Nacional, 10201

Phone 809-***-****

E-mail advl53@r.postjobfree.com

Education

Languages

Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability. Coordinated patient scheduling, check-in, check-out and payments for billing. Transcribed phone messages and relayed to appropriate personnel. 2013-05 - 2015-07 Receptionist

International Collection Procedures, Santo Domingo, Distrito Nacional Provided primary customer support to internal and external customers. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

2020-01 - 2020-08 Diplomate: Módulo1 A 5 Local Health, International, Life. ADOCOSE Continuing Education Program - Santo Domingo Dominican Republic 1986-05 - 2002-05 High School Diploma

La Union Educational Center High School Diploma Ma - Santo Domingo Dominican Republic

Basic English

Spanish