Service Representative Customer Support

Objective

To obtain a position as a customer service representative.

Experience

Salesman, Auto sales various dealers 2001-2003

Skillfully assisted customers in finding the right automobile to meet their needs, wants, and budget. Demonstrated and described the features of the automobile that were of interest to the customer. Filled out vehicle trade-in reports. Assisted customers in filling out credit application. Provided customer support.

Account Representative, American Bars 2001-2003

Sold the American Bars’ restaurant and bar internet directory service to bars and restaurants in the bay area. Provided technical assistance and customer support. Provided data entry services to customers of American Bars internet directory.

Salesman, Channel Force 2000-2001

Demonstrated AOLTV, AOL Plus, AOL Anywhere, and AOL 6.0 at AOL kiosk in Circuit City store. Distributed over 700 AOL CDs over a 3-month period. Provided weekly reports detailing customer response to AOL products.

Salesman, Guitar Center 1996-1997

Sold keyboards, amplifiers, PA equipment, drum machines, digital samplers, sound modules, computer software and hardware. Provided technical support for products sold. Tested, inspected, and negotiated the purchase of used musical equipment. Set up store displays, cashiered, and compiled inventory reports.

Education

Parkland College, Champaign, IL 1987-1989

Associates in Applied Science degree with a major in electrical engineering technology. 3.2 GPA.

Skills

Good written and verbal communication skills. Dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients. Reliable and driven, with strong time management and prioritization abilities. Proficient in the use of the following software: MS Office, OSX, Windows 7 and 10.

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