Processing Clerk Data Entry/Email-Chat Expert

Education & Training

Wendy VIRTUAL ASSISTANT ~ Yehia CUSTOMER SERVICE

SPECIALIST ~ CONTENT CREATOR ~ TRANSLATOR

General Swedish, Deep Tissue, Fascial

massage techniques.

Joint Mobilizations, GTO Release,

Trigger Point Therapy, Kinesiology

Client Health History/Intake

ROM Assessments, Special Testing

Creating individualized treatment

plans.

Eastern College

Massage Therapy Program - 2022

Oulton's Business College

Bilingual Office Administrator - 1998

Professional History

Divine Feminine Holistic Wellness Coach.

Empowering women to mind, body, soul wellness

1:1 Coaching/Mentor calls on Zoom

Promoting my brand on Social Media to attract potential clients, connecting with them and following-up

Creating engaging, inspiring Social Media content using Canva, website creation with Wix and Facebook Ads

Hosting and organizing weekly healthy living zoom webinars Email campaigns using MailChimp

Owner/CEO/Divine FeminineHolistic Wellness Coach

Program Delivery Agent - Data Entry/Mail Room

The Holistic Healing Hub - April 2020 to present

RCMP - Canadian Firearms Program -Sept 2012-Feb 2020 Receiving & processing firearms license applications Inputting data in CFIS (Canadian Firearms Information System) to process new and renewal firearms license applications and firearms Safety courses

Assisting in the mail room opening/sorting incoming firearms applications, editing/fixing applicant photos and scanning them in the DCU system (photo editing software) Contact Information

About me

Greetings! My name is Wendy, and I am an experienced Canadian Bilingual Office Administrator with 20+ years knowledge and experience in the corporate industry. During my career, I have worked in many different fields, including offices, call centres, tourism and government agencies in Data Entry, Email/Chat and other various roles. Looking forward to assisting you in your business needs! Email/Chat Billing Agent

Virtual Agent Services - December 2010 - September 2012 Answering email and chat billing inquiries from customers via the Bell Aliant web site.

Composing, proofreading and translating email templates from English-French and French-English

Providing back up support for telephone inbound calls Graduated with Honors

Studied office procedures, typing,

dicta typing, business etiquette

Areas of Expertise

Creative Design, Website creation skills

Adept at creating eye catch Social

Media content, flyers, posters and ads

Amazing Writing, Proofreading, and

Translating skills

Excellent Team Player, Leader,

Motivational Speaker, Life/Holistic

Wellness Coach

Compassionate, Empathic, Friendly,

Positive, Passionate and Inspiring Nature

Flexible, Results Driven, Detail Oriented

Excellent Customer Service and

Client/Patient Care Skills

Email/Chat support expert

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linktr.ee/TheHolisticHealingHub

Virtual Assistant for an online Entrepreneur

Robert Macejewski- June 2012 - September 2012

Answering email and chat inquiries via the CRM system Issuing refunds and handling complaints

Organizing meetings for program members on Skype

Personal assistant to the CEO, booking appointments, using Trello, Drop Box.

Wendy Yehia

VIRTUAL ASSISTANT ~ CUSTOMER SERVICE

SPECIALIST ~ CONTENT CREATOR ~ TRANSLATOR

Standard First Aid & CPR - August 2020

Reiki Level 2 - Usui Shiki Ryoho - June 2020

Certificates

Volunteer Services

Contact Information

Ground Searcher

Miramichi Ground Search & Rescue

(MGSR) - 2019 - 2021

Assisting in search & rescue

operations in the province of NB.

Fundraising Assistant

Palliative Care Unit Fundraising

Committee, Firearms Center - 2013 - 2014

Assisting the fundraising

committee to organize activities

for our yearly Palliative Care Unit

fundraiser for the Miramichi

Hospital. We raised $6000.

Soup Kitchen Assistant

Feed The Community - 2011 - 2021

Serving meals once a month to

families and individuals in need

withing the community

Assisting with fundraising activities

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linktr.ee/TheHolisticHealingHub

Professional History

Customer Service Specialist

Xceed - Cairo, Egypt - January to June 2009

Answering French inbound calls from customers for Videotron Quebec, Canada.

Processing bill payments, correcting billing issues, booking installation appointments for the technicians, handling customer complaints/retention.

Listener Care Representative

Sitel - April 2007 to November 2008

Answering English/French inbound calls from subscribers for the XM Satellite Radio campaign from Canada including Quebec. Assisting subscribers in activating their satellite radios. Handling billing inquiries, trouble shooting for problems, sending refresh signals and sales of satellite radios and subscription plans.

Answering emails via the Customer Care website (Email Agent), composing and translating email templates from English to French.

Sitel Idol Contest winner for top French agent award for the local Moncton, NB, Regional and Global sites.

Receiving employment applications from possible candidates. Performing telephone screening calls, coordinating job fairs at the site, setting up applicants for testing, conducting interviews, assisting the HR manager in editing/translating the Bi-Weekly newsletter.

Recruiter - Special project to assist the HR team recruit candidates for Christmas

Business Support Specialist

Imperial Oil Ltd (Esso) - October 2002 - January 2006 Receiving and sending faxes, processing cheque and credit card payments from customers.

Entering new client information in the system to create new oil accounts (data entry)

Performing credit checks for new accounts using Equifax (credit bureau)

Assisting in the mail room with shipping, receiving and expediting mass mail outs to clients, and many other various office tasks.

Contact this candidate