Customer Support Project Manager
Resume:
Name Benon Andrew Kizito
Telephone +256-***-******
Numbers +256-***-******
E-mail Address ********@*****.*** ***********@*****.*** Profession Economist, Statistician, Project Manager, Digital Finance Expert/Digital Banker Work Experience (Over 10 Years)
Experience Summary: 7 Years in Digital Finance – Payments and MSL, 2 years in Customer Experience Management and 5 years in Projects Management – Digital and Development Projects From To Organization and
Position
Assigned Responsibilities
May Present Senior Business Analyst Responsible for the overall growth and management of the MSL (Mokash and MoMo Advance) and DFS strategic
objectives through;
Business Growth and Performance Management – Oversight on 11.9m Mokash Customers and 2M MoMo Advance users.
Strategic Planning using Analytics, and Implementation
Liquidity and Investments Management
MIS/ DSS systems oversight and Control – Data Engineering
Risk and Control Planning and Management
Digital Marketing
Leading project initiatives geared towards product development with in time, scope and resource constraints.
Coordinating Digital internal resources
Managing project progress and adapt work as required & Ensuring projects meet deadlines
Managing relationships with clients and stakeholders – MTN Uganda, Bank of Uganda, Uganda Communications
Commission, Quest Holdings Ltd, Mallan Co. LTD and vendors
Audit (Internal and External) and Compliance Management
Overseeing all incoming and outgoing project documentation
Upward Management – Group and In-country Management as well as Committees and Board.
Optimizing and improving all processes and controls where necessary
Securing growth opportunities and initiating new projects Projects Implemented and role:
1. Rollout of MoMo Advance Product, from planning/ideation Phase to post product management – 2 years as Business Analyst/Projects Officer/M&E management
2018 (Country) Digital Business
at NCBA Bank Uganda
Limited (NCBA Group)
Reporting to: Head,
Digital Business.
2. Mokash Re-Platforming – Migration of the core banking platform. - as Business Analyst/PMO oversight/M&E
3. Decoupling of error codes. – as a Project Manager 4. And Many Classified projects - In-country Projects Management office/Initiatives Lead/Project Quality/M&E management.
May May Accounts Manager & Responsible for the overall growth and management of the Digital Payments Solutions (DFS) through;
Business Growth through Analytics and planning
Performance management – Developed KPIs across all functions.
Market Research
Partnerships and stakeholder management
Control Service Provider Accounts
Liquidity Management
Team Management
Project Management for all products in pipeline
Ensuring projects meet deadlines
Designing and signing off on contracts
Overseeing all incoming and outgoing project documentation Projects Implemented and Role:
1. Innovations Agnast Poverty in Partnership with SNV, Netherlands – 1 year as Project Manager
2. Chap Chap merchant App Development - Project Manager 3. Chap Chap Customer Support Interface – Developer 4. All Integrations with the different service providers
(Interswitch, Pegasus, MTN, Airtel, EVDs, Yo Uganda, True Africa, Africel, UTL, School Pay etc) – Accounts Manager 2017 2018 Projects Manager at Chap
Chap Africa Limited,
Digital Finance
Reporting to: Managing
Director
Sept May Customer Experience Link company Technologies to clients, handling all technical challenges with the mobile (Android and IOS) and Web applications.
Support to the customer support team.
Maintain and publish business monitoring reports on accounts performance.
Conduct adhoc market research and Analysis of customer voice. 2014 2017 Analyst & Accounts
Assistant at
Chap Chap Africa Limited,
Digital Finance
Reporting to: Operations
Manager
June
2010
August
2014
1. Part Time
Corporate Sales
Associate with
Warid Telecom
(Now Airtel
Uganda) –
Throughout
University
2. Part Time Data
Collector and
data Analyst at
Vision Group –
May 2013,Sept
2013 and Nov
2013
3. Real Estate
Administrator at
Kalungi Estates
specifically
Kalungi Plaza
management
Office from 2010
to 2013
Organize sales pitches, book appointments with different companies, sale of Closed User group (CUG), Sale of Modems, Routers, Simcards, Corporate mega Bonus and all other Telecom Products.
TV viewership Re-programming Survey –
Work with Researcher to design questionnaires, Collect Data as per specified
Collect data ethically for completeness & completeness, Data validation, cleaning and coding, Data analysis and production of sensible actionable results and reports.
Maintain proper records on all rent payments, document the receipts in a digital excel report, manage Utility bills payments across all tenants as well manage service providers, manage cleaning services and building Hygiene as well manage KCCA operational requirements.
Education Background
School(s) attended Course of Study Year of
Completion
Uganda Management
Institute
Post Graduate Diploma in Project Planning and Management MMS. Project Management
2022
2021 - In
view
NCBA Academy Online Study
center, Parcipio, Simple learn.
Digital Transformation, Statistical Modeling using R, Strategic Planning and Management, SQL, Python, Agile Certified Practitioner (ACP-PMI), Certified Associate Project Manager Course, Data security Management, Leadership and Effective Communication, Digital Marketing, Merger and Acquisition management, Product Management.
2022
Kyambogo University BSc. Economics and Statistics. 2014 St Mbaaga’s College, Wakiso Uganda Advanced Certificate of Education – Physics, Economics, Mathematics and Fine Art
2009
REFEREES
Mr Stephen Opio Head of Audit
NCBA Bank Uganda Limited
*******.****@*********.***
772 655597
Mr Malcolm Kastiro Founder of YassaKo. C.E.O Mallan Company Limited, Builder of
Fintech and Mobile Payment
systems. (Former Head of
Operations - ChapChap Africa
Limited).
*****.****@*****.***
701661331
Mrs. Proscovia Nakuti Vendor Manager, IT Operations. Bank of Uganda.
************@*****.***
779222252
Contact this candidate