Kevin Eaddy

**** ******** **

Middleburg, FL ****8

1-631-***-****

E-mail: advl0c@r.postjobfree.com

OBJECTIVE

To become a key contributor in an active Support team, to help enhance products and platforms through modern Agile practices. My excellent analytical, decision-making, and problem-solving skills will be an asset to any team.

TECHNICAL SKILLS

Skilled in multiple operating systems (Windows, Linux) and related utilities and hardware

Experience with Windows/Azure Virtual Desktop

Experienced Windows Server, DNS, DHCP, and Windows Authentication

Basic knowledge of SQL Server Management Studio,PowerShell

SUMMARY OF QUALIFICATIONS

Application Monitoring and Event/Alert Management.

Incident Management (L2 support)

Request Management (L2 support)

Change Management (UAT and Prod Release Management)

Risk Management (User Access Review/Periodic DR tests)

Exposure to Windows/Unix O/S and Shell/PowerShell Scripting.

Exposure to AWS hosted applications

Exposure to various tools like Remedy, Splunk, JIRA, Confluence etc.

Strong problem-solving skills

Willingness to accept responsibility and work as part of a team

Strong client service focus and willingness to respond to queries and provide deliverables within prompt timeframes

The ability to work well under pressure to provide timely and accurate solutions

Flexibility to deal with changing priorities and multi-task

Ability to prioritize tasks and adhere to priorities despite conflicting requests

Able to appropriately raise and discuss issues

Ability to identify opportunities for process improvement

PROFESSIONAL EXPERIENCE

5/24/2022 2/20/2023

JM FamilyEnterprises (Contract Temp)

Jaxsonville, FL,

Industrial Systems Engineer (EUS)

Installed, maintained, and upgraded internal computer hardware, virtual environments and software systems. Controlled user access and passwords. Proposed and implemented systems enhancements Monitored usage and performance. Troubleshoot server, software, and hardware. Researched, evaluated software and hardware products. Supported Web access and electronic messaging services and maintained a secure system environment.

12/2021-5/24/2022

SS&C Technologies

Remote

SaaS Application Administrator

Provided ongoing support and maintenance for Advent’s suite of products hosted in our private cloud, including troubleshooting

Escalation point for Advent Support for hosted environments

Worked closely with Advent client support, server team and other peers to troubleshoot application, OS, database and network issues

Improve existing processes, including updating runbooks and knowledgebase articles

Wrote new procedures as necessary to document new application installation improve efficiency and error

Followed procedures for application patching, validation and issue resolution, and write new ones as necessary

Supported application availability and performance

Supported automation scripts in batch and PowerShell

Manage and work application team ticket queue

Took part of an on-call pager rotation

Occasionally responded to PM internal IT Projects

10/2009-8/2021

Black Knight Financial Services

Jacksonville, FL

Systems Administrator II/DevOps

Installed, maintained, and upgraded internal computer hardware, virtual environments and software systems used for designing and developing company products. Controlled user access and passwords. Proposed and implemented systems enhancements Monitored usage and performance. Troubleshoot server, software, and hardware. Researched, evaluated software and hardware products. Supported Web access and electronic messaging services and maintained a secure system environment. Provided system administration supporting (Mostly but not exclusively): LoanSphere MSP, LoanSphere Bankruptcy/Foreclosure, LoanSphere Claims, and LoanSphere Invoicing. Implementation of Virtual environments across the infrastructure using VMware, Imaging and administration of virtual servers and desktops, for remote use.

2/2007-6/2009

TekSystems.(Contract Temp)

Jacksonville, FL

IIS Administrator/Software, and Development Support

Web Application change, version control/server support provided for Merrill Lynch. Tasks included installation, and configuration, of various web and intranet-based software. I also provide administration, and troubleshooting of windows 2003 server, both physical and virtual, IIS, and database administration for enterprise reporting applications such as SQL, Remedy, and Rational Rose Clear-case for web application version control. I mostly supported application development teams and Active Directory administrators throughout project life cycles.

4/2006-1/2007

TekSystems.(Contract Temp)

Jacksonville, FL

Windows Administrator/System Engineer

Web Application/server support provided for Bank Of America. Tasks included installation, and configuration, of various web and intranet-based software. I also provided administration, and basic troubleshooting of windows 2003, IIS, and database administration for enterprise reporting applications such as SQL Crystal Reports and Business Objects. Managed SharePoint end user accounts, permissions, access rights.

6/2004 – 3/2006

CorrectNet Inc.

Hauppauge, NY

Data Center/Systems Engineer

Windows NT and 2003, Windows Terminal Server Edition, Citrix MetaFrame, Microsoft Office 97-2003, ARCserve, Symantec Ghost and Anti-virus, TCP/IP, WINS, DHCP, DNS, IIS, FTP clients, E-mail clients, Microsoft Exchange Server 5.5 & 2003, IIS. . I perform mandatory administration of the Local Area Network, Active Directory and Arcserve. I Migrated systems from Windows NT to 2003, and XP, performed deployment of thin clients, blade servers, and virtual server, and workstation environments. I Performed SharePoint network and security audits, manage security for all sub-sites, backups and restores.

9/2003-7/2004

IBM. (Contract Temp)

Hauppauge, NY

Desk Side/Network Engineer

Desktop/server support provided for Reuters Inc. Tasks included workstation setups, installation of various hardware components, software installation, configuration, printer setup and configuration. Network connectivity and administration, basic troubleshooting, drive imaging etc., Network administration rights on NT domains.

9/2002-9/2003

Time Warner (Contract Temp)

Queens, NY

Broadband Network Analyst

Network administration rights on Novell & NT domains. Using such tools as CITRIX (Metaframe) terminal server, for administration and connectivity issues, with Windows 9x, NT 4.0, 2000, and XP operating system.

2/01-3/2002

Symbol Technologies Inc.

Holtsville, NY

Regional Data Center/Engineer

Wide Area Network, administration on Novell & NT domains. Provided support on CITRIX, and terminal server. My secondary duty was to provide support for Administration and connectivity issues, on servers running, Windows NT 4.0 and Windows 2000 and Novell operating system. I performed mandatory administration of Novell NDS, and Arcserve for NetWare.

8/00-2/2001

Teachers Retirement Services

New York, NY

Network Support Analyst (Administrator)

Network administration on Novell & NT domains provided, and the following, applications: Exchange server, CITRIX, terminal server, Windows NT 4.0, Windows 2000, and Novell. Windows 2000 rollout & imaging on desktop. I also supported telephone systems (Lucent). Set up administration for the voice mail system. 24 hr. scheduled Emergency Pager duty.

10/98-6/2000

Atlas Air Inc.

Queens, NY

PC/Network Support (Supervisor)

As Desktop and telephone support Team Lead. I performed Network administration of Novell, NT, Exchange Mail server, and CITRIX Metaframe server. Windows 2000 rollout & imaging on desktop. I also supported telephone systems (Lucent). Set up administration for the voice mail system. 24 hr. scheduled Emergency Pager duty.

6/98-10/1998

Cablevision Systems Corp.

Woodbury, NY

Desktop Support Analyst

Performed desktop support for Rainbow Programming Holdings inc. (a division of Cablevision systems corp.) coordinated orders with requests, workstation setup, installation of various hardware components, software installation & configuration, printer setup and configuration, Network connectivity and administration, basic troubleshooting, drive imaging etc.,

4/1998-6/1998

Interim Technology.

Westbury, NY.

Support Analyst

On assignment to Barnes & Noble Westbury, NY

On assignment to REUTERS Hauppauge, NY

Performed Company upgrades of all workstations. Matched orders with requests setup of workstations, installation of hardware, software, printers, drives etc. and performed troubleshooting.

4/1996 4/1998

Automation Consultants Inc.,

Baltimore, MD

PC Support Specialist

On assignment to Computer Science Corp. Austin, TX

On assignment to Financial Savings Group Bath, ME

I Performed Company upgrades of all workstations. Technical purchasing, workstation setup, installed new hardware, software, printers, drives etc. and performed troubleshooting. I also provided user support for windows 3.11, 95, NT, MS Office 95, 97 and various proprietary hardware and software.

On assignment to General Electric Timonium, MD

Performed flow down on PCs, including software, hardware, and network administration, and provided user support for windows 3.11, 95, NT, MS Office 95, 97 and various proprietary hardware and software.

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