Customer Service Sales Associate

BONNYE RUBI

Manteca, CA • 530-***-**** • *************@*****.***

RETAIL SALES & CUSTOMER SERVICE SPECIALIST

Retail Store Operations & Management Merchandising Retail sales and customer service specialist with solid experience in a variety of retail stores and customer-facing settings. Exceptional customer service skills augmented by skills in cashiering, store maintenance, loss prevention, merchandise presentation, mentoring, and inventory management. Business owner of a Hawaiian apparel store for 11 years. Excellent written/spoken communication skills with multicultural sensitivity. B.S. degree in Speech Communication. Areas of Expertise

• Order Taking & Fulfillment

• Customer Assistance

• Floor Displays

• Problem-Solving

• Cashiering & Cash Accounting

• Payments Processing

• Details & Accuracy

• Communicating & Listening

• Store Cleanliness/Appearance

• Merchandise Restocking

• Team Leadership & Training

• Process Improvement

WORK EXPERIENCE

CAMBRIDGE CHEVRON, EXTRAMILE (KHINDA PETROL) Cameron Park, CA • 2022 Store Cashier

Handled sales at the cash register, accepted orders, received payments and made change, balanced register at end of day, bagged merchandise, answered phones, stocked and restocked shelves, and performed overall cleaning and maintenance of the entire convenience mart.

Ü Maintained immaculate sales floor and restrooms that pleased customers and stimulated sales. Ü Performed all job duties and customer service functions efficiently and at a very high level. CHURCHILL HARDWARE Cameron Park, CA • 2021-2022

Store Cashier

Performed cashier and sales functions, plus answered customer questions about tools and equipment. Opened and closed cash registers and the store. Placed orders for supplies and retail items and received them. Trained student interns in basic workplace skills and workplace ethics.

Ü Increased sales by advising a reorganization of store with repositioning of cashiers and cash registers to facilitate transactions with customers.

Ü Acquired knowledge of power tools including chainsaws and items in the ECHO, STIHL, and TRIMMERS product lines. SIZZLER STEAKHOUSE Cameron Park, CA • 2020

Salad Bar Attendant

Maintained salad bar to high standards of order and cleanliness. Ensured that all relevant regulatory employment rules and standards were followed. Thoroughly cleaned and disinfected food prep machines, floors, and all surfaces. Chopped, peeled, sliced, and prepared salad bar foods. Waited on customers. Restocked salad bar and buffet for lunch and dinner service. Kept track of expiration dates, rotated stock, and followed proper storage procedures to keep food from spoiling. Ü Organized the salad bar to create an appealing and appetizing environment. BONNYE RUBI Page 2-530-***-**** • *************@*****.*** FREELANCE HOUSE CLEANER Sacramento, CA • 2019-2021 Provided thorough house cleaning services to clients in the Sacramento urban area. Used sanitizing products to clean bathrooms and kitchens, preventing the spread of germs and lowering the risk of illness. Moved beds, sofas, and other furniture out of the way to clean baseboards and dust out hard-to-reach areas. THE GOLD BUG MINE Placerville, CA • 2015-2016

Sales Associate / Tour Guide

Performed sales and customer service duties in the gift shop at this popular tourist attraction. Reported directly to supervisor on a daily basis.

Ü Helped children overcome their fear of visiting a dark mine by incorporating frogs and lizards into an overview presentation. As a result, many more children chose to visit the mine without fear. Ü Became one of the most popular tour guides, asked for by name by children and families. THE HOME DEPOT Multiple Locations including San Jose, CA • 2003-2015 Department Supervisor

Supervised, at different times, the hardware, paint, flooring, décor, and millwork departments, with 4 or more direct reports in each department. Interviewed job applicants, performed hiring and terminations, resolved conflicts, and conducted employee reviews. Managed scheduling to ensure no job vacancies. Oversaw merchandise receiving and stocking. Ü Implement new procedures to minimize loss of product (paint) due to spillage when being mixed. Actions reduced paint loss from 4% to under 2.5%.

Ü Instituted new security measure to reduce shoplifting losses in the hardware department to under 2% of inventory. AILANA HAWAIIAN FABRICS AND DESIGN Redwood City, CA • 1989-2000 Owner and Proprietor

Managed every aspect of the retail business, building the business from the ground up. Employed teams of 4-16. Selected and imported fabrics and cultural items from Hawaii, Tahiti, Fiji, Samoa, Tonga, and other Pacific Islands. Ü Ran a successful and popular business for over 10 years, becoming a hub for cultural information about Pacific Islanders. Ü Imported fine mats used by Tongan and Samoan people for weddings and funerals. EDUCATION & CREDENTIALS

Bachelor of Science in Speech Communication – San Jose State University, San José, CA Edward Kawasoe Scholarship Winner

Graduated with Honors

Associate of Arts in Speech Communication – Evergreen Valley Community College, San José, CA Graduated with Honors

Technical Skills:

Ü MS Office Suite, Google Suite

Ü Cash Registers and POS systems

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