Operations Manager Senior

GEORGE ARREDONDO

562-***-**** • ********@*****.***

SENIOR OPERATIONS LEADER

Professional operations manager with 15+ years experience impacting corporate performance through skillful orchestration of proven growth strategies, cost reductions, quality improvements and workflow streamlining. Track record of change management within multiple industries. Skilled in integrating diverse business channels into a results-centered engaged workforce. A champion of leadership development and improved NPS scores.

Strong communicator, able to cultivate consensus and execute strategic plans

Recognized as a Process Improvement Champion seasoned in P&L functions

Cross functional business coach leading growth and team engagement

PROFESSIONAL EXPERIENCE

Sunrun Residential Solar • 2017 to Current

DIRECTOR of OPERATIONS/MAINTENANCE

Leveraged 15+ years in operations leadership, coaching business teams of 4,000 employees to enhance areas of underperformance, and execute “Best in Class” strategies. Administered O&M functions, ensuring recruitment, hiring, training and personnel development with corporate standards of excellence. Boosted morale, productivity and retention, including a 50% turnover reduction. Specialized in continuous process improvement, reducing costs and waste reduction while streamlining workflow and improving operations management. NABCEP (Solar-PV) and Renewable Energy (PV) programs completed.

Select Accomplishments:

Negotiated ten-million-dollar service contract with partner services

15% Improved business operations and 25% sub-contractor revenue increase

Overhaul of management operations and 35% reduced performance backlog

HD Supply Repair and Remodel • 2009 to 2016

VP-DIRECTOR OF OPERATIONS/FACILITIES/DISTRIBUTION

Leveraged 10+ years in proactive operations/facilities leadership, overseeing teams of 900 employees with West Coast operations for this top tier industry leader in home remodeling supplies/retail. Troubleshot to identify areas of underperformance, develop and execute “Better Place to Work” strategies. Administered HR functions, ensuring recruitment, hiring, training and personnel development complied with corporate standards of excellence. Boosted morale, productivity and retention including a 35% turnover reduction through bringing in university-video based learning programs.

Select Accomplishments:

Realized an increased EBITDA of 20%; Slashed operational expenses 10%

Led win-win negotiation with 3rd party vendors with reduced vendor costs 15%

Integrated better QA/QC tactics that increased customer satisfaction 20%

Smart and Final Stores, Inc. • 2001-2009

DIRECTOR-SR MANAGER OF RISK MANAGEMENT

Administered Loss Prevention, Risk Management and Safety functions of 150 retail locations, ensuring recruitment, hiring, training and personnel development complied with corporate standards of excellence. Earned Certified Protection Professional Designation and completed Certificate in Management with company.

PROFESSIONAL DEVELOPMENT

Graduate of Leadership Program ‘12 Graduate of Marshall Business School ‘95

Harvard Business School University of Southern California

Home Depot University ‘15

Six Sigma Certified, Black Belt

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