MARIA ELENA CRUZ

**** ***** **** **

Phelan, CA *2371

advky5@r.postjobfree.com

Customer Service Representative with over 15 years of experience on a call-center team (Sales, Customer Service, Tech Support.) 95%of customer satisfaction rating over time handled 65+calls daily.

EXPERIENCE

10/2022 – PRESENT

02/2008 - 01/2006

BILLINGUAL CUSTOMER SERVICE REPRESENTATIVE/SALES

Jump N Jump Fontana CA

Prepared merchandise for sales floor by pricing and tagging

Processed product returns and assisted customers with other selections.

Achieved perfect attendance and on time Record.

Engaged with customers to effectively build rapport and lasting relationships.

Answer up to 65 calls per day in busy, fast-paced office for both Spanish and English customers.

06/2017 – 04/2021

CUSTOMER SERVICE REPESENTATIVE

Wells Fargo Call Center san bernardino CA

Provide customer service support to internal and external customers.

Maintained accurate and current customer account data with manual forms processing information updates.

Answered up to 120 calls per day in busy, fast-paced office for both English and Spanish speaking customers.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

EDUCATION

JUNE 2001

GENERAL EDUCATION, Pomona High School

Pomona CA

Received High School Diploma

JUNE 2005

PHARMACY TECHNICIAN, UEI San bernardino

San Bernardino CA

HIPPA Certified

CPR Certified

SKILLS

Building customer Trust and Loyalty

Multitasking and prioritization

Verbal and Written Communication

Multi-Line Phone System

Patient and Empathetic

Administration and Office Support

Efficient and Detail-Oriented

ACTIVITIES

Outdoor activities planting Fruits and Vegetables

Listening to all genres of music

Family Activities and Games

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