Customer Support Service

Tracey Clark

Dallas, TX ***** ********@*****.*** +1-972-***-****

CUSTOMER SERVICE DEBT NEGOTIATOR AND SETTLEMENT SUPERVISOR Distinct Value Offer: Creating and driving winning ideas, offering relationship building skills and passion for excellence. Impressive history of visionary leadership: More than 15 years’ experience fueling individual and organizational growth, competitive advantage and transformative change. Known for optimizing resources to achieve core mission by earning the confidence of key stakeholders and establishing a positive and enthusiastic business culture. Unwavering ethics, impeccable reputation, and team leader known with heightened communications underline with ability to build strong relationships with clients and management team.

A grand and distinguished customer support leader with a distinguished record of success in creating and executing strategies, plans, and initiatives to meet companies' objectives, and achieving numerous successes in elevating customer service through various roles.

Expertise in rolling out new technologies and associate training programs, resulting in a highly skilled and developed high-performing team collaborator.

A master of cross-functional collaboration, with the ability to implement business initiatives, improve workflow efficiency, offer exceptional communication and interpersonal skills to build strategic alliances, and inspire others throughout the project lifecycle. Solutions-Focused ~ Strategy & Execution ~ Transparent Influential ~ Results-Driven PROFESSIONAL EXPERIENCE

Spiritual and Transformational Life Coach February 2011 - Present Mariposas Garden LLC/ Self Employed - Dallas, TX

• Successfully developed and implemented personalized 6- and 8-week Life Coaching/Transformational Coaching programs utilizing CBT, EFT/TFT, Mindfulness Practices, Meditation, Energy Work-Reiki, and Sound Healing resulting in an 85% satisfaction rate from clients.

• Provided exceptional customer care, intake/assessment and coaching session, series group webinars with educational and support aspects including meditation, mindfulness, self-care, emotional freedom technique, clearing blocks, and emotional distress, tuning into body wisdom.

• Created and executed effective marketing strategies, including social media campaigns, video commercials, and workshop webinars which resulted in a 30% increase in client acquisition.

• Consistently achieved a success rate of 80% in helping clients recognize and achieve both realized and unrealized life goals.

• Established a reputation for creating a path to success and fulfillment, both personal and professional, resulting in a referral rate of 50% from satisfied clients.

• Maintained consistent contact with clients in-between sessions to ensure a strong relationship of integrity to the commitments negotiated resulting in high retention rate of clients. CPR Certification March 2006 – April 2010

Major Account Supervisor Credit Solutions - Dallas, TX

• Provided high-level support to clients in settling their unsecured and credit card debt effectively

• Successfully managed a team of over 25 employees; trained and developed settlement advisors to understand their role and meet their expected goals.

• Monitored, prepared, and analyzed daily, weekly and monthly reports of all volume and productivity

• Successfully met all goals set by management and implemented new tools to increase performance and productivity

• Consistently exceeded monthly goals for settling debt, while handling escalated calls from clients, associated and banking partners with successful resolutions.

• Managed escalated calls from clients, associated and banking partners with successful resolutions

• Progressed through several promotions within the company: Advisor, Support Services, Settlement Supervisor, and now Major Accounts Supervisor

• Successfully managed a team of over 25 employees; settled monthly goals of 5 million (average is 4.5 monthly)

• Promoted several times within the company: Advisor, Support Services, Settlement Supervisor, and now Major Accounts Supervisor

Core Competencies

Customer Service Management Customer Service Debits & Credits Customer Support Customer Management Performance Management Case Management Life Coaching Cognitive behavioral therapy Marketing Individual / Group Counseling Addiction Counseling Motivational Interviewing Group Therapy Customer service Debits & Credits EDUCATION

Bachelors in Life Coaching/Transformational Coaching Hands on Therapy - Dallas, TX

RELEVANT SKILLS

• Technical Proficiency: Possess an extensive technical skill set —including proficiency in Microsoft Office Suite, as well as a propensity for quickly adapting to new technological programs and systems. Strengthening Business Agility and Viability: Natural analytical thinker with experience in customer-faced environments and recognized ability for applying creativity, analytical rigor, pragmatic overview, and leadership skills to build value, foster flexibility and growth.

• Highly skilled at communicating with all levels of management, integrating diverse teams/perspectives around a shared vision. Proactive trouble-shooter skilled in delving into difficult situations and providing clear guidance and direction to the management team.

• Cultivating teamwork and strong customer relationships: Known for a genuine, empathetic, persuasive interpersonal style that engenders trust while strengthening customer relationships and building cross-departmental cooperation.

• Proven leader with outstanding relationship-building skills and exceptional emotional intelligence that excels in matrices and hierarchical structure. Unique problem resolution skills, continuous improvements, and strong attention to detail and accuracy.

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