Customer Service Operations Manager
Resume:
Jordan Coggins
Project Manager
My goal is to utilize my Project Management skills and knowledge along with my work experience to help foster growth for the company.
Experience
Education
2014-Present
Pride Industries- Operations Manager
Oversee P/L for over $3 million operations in Supported Employment Group across various facilities in the custodial industry including office buildings, airports, and other commercial facility settings. Oversee operations in Production Kitting and support landscaping operations.
Provide training and development, performance evaluations, motivation, counseling, and conflict management to over 100 custodians and supervisors, including employees with disabilities.
Develop schedules, work plans, prioritize assignments and work orders
Ensure that all employees follow safety procedures and embrace a safety culture that fosters a comfortable and safe working environment
Oversee contract budgets, supply orders, and participate in requests for proposals.
Payroll, inter-departmental and external billing, and invoice payment
Acquire and analyze data relating to finances and job performance
2008-2014
Pride Industries- Support Staff
Supported employees with disabilities in job skills and daily living skills to prepare them for employment out in the community.
Tracking of goals, timesheets, transportation logs related to support of employees with disabilities.
2021-2022
MBA in Project Management
Southern New Hampshire University
2008-2018
AA and BA in Criminal Justice
University of Phoenix
Skills
Innovative
Leadership
Advanced with Microsoft Applications
Customer Service
Flexible
Hard- Working
Analytical skills
Critical Thinking Skills
Knowledge of Project Management Processes
Contact
3805 Navaho Drive
Antelope, CA 95843
advkvd@r.postjobfree.com
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