Industrial Engineer Account Manager

HERIBERTO PALOS VAZQUEZ

Address: Colomos #****, Guadalajara, Jalisco, México, 682-***-**** *********@*****.*** 2555 Via Firenze Apt 1137, Fort Worth TX, 76109 (currently under a H1B visa) EDUCATION

Thunderbird, The American Graduate School of International Management Glendale, AZ & Gdl, Jal, Mex Instituto Tecnológico y de Estudios Superiores de Monterrey Aug ’00-Jul ‘02 Master of International Management for Latin American Managers (global MBA) Instituto Tecnológico de Estudios Superiores de Monterrey Gdl,Jal,Mex Bachelor on Industrial Engineering Aug ‘92-Dic. ‘97 PROFESSIONAL EXPERIENCE

Index Panorama / Grupo Flosol Gdl,Jal,Mex

Jun 11-Current

Provide business Intelligence solutions to internal and external clients in different sectors (distribution centers, car dealerships, restaurant, schools). I analyze requirements, revise information sources, study data, define indicators and design dashboards according to users needs.

I also coordinate special projects such as “payroll system development” or “automate commissions calculation” for several departments within Grupo Flosol.

Activities:

• Cultivate strong and durable client relationships

• Perform daily client account tasks

• Provide assistance in report development for senior executives

• Oversee, maintain and update clients information (new metrics or dashboards)

• Designed and build business information dashboards

• Analyze reliability and integrity of their data sources

• Write and present business proposals to established and prospective clients

• Provide assistance before, during and after implementing Business Dashboards Simetrical Gdl,Jal,Mex

Account Manager / General Manager Jan 09-May 11

• Supervised and directed a team of 7 employees pursuing business intelligence solutions

• AR administration

• Initiated Service Culture change program to increase clients satisfaction

• Attended meetings with clients in order to fulfill their requirements maintaining a healthy business relationship

• Analyzed data and information integrity

Universal Computer Systems Gdl,Jal,Mex

Account Manager Apr. ‘05 –Dec 08

• In addition to all Regional Systems Consultant activities (previous position), I also manage all invoicing, sales, and new dealerships planning for current clients in my region.

• Support pre-sales and post sales activities such as application demos

• Support training activities and coordinate Internet training sessions for software users within dealerships.

• Maintain close communication with clients in order to provide support and fulfill their needs. Universal Computer Systems Gdl,Jal.,Mex

Regional Systems Consultant Oct ‘02-Apr ‘05

• Six months training in Houston on automobile dealerships applicable software.

• Design and implementation of projects and procedures targeting operational efficiency, lowering inventory levels, increasing sales and monitoring general business operations.

• Consultant implementing systems utilization. I work integrating different modules and dealerships personnel corresponding to each business area. (A/R, A/P, Vehicle inventory, parts inventory, Accounting, Sales, Service).

Vanity Fair Tepatitlán,Jal,Mex

AAMT coordinator (Advanced Analytical Method for Training) & Plato coordinator Apr ‘99-Jul ‘01

(I occupied two positions)

• Managed new operators training (coordinated the activities of three trainers).

• Provided backup and technical support to the production department.

• Monitored production supervisor’s performance.

• Coordinated upgrading courses and special projects (quality assurance, decrease weekly absenteeism, etc.).

• Coordinated mechanical, engineering, quality and training assistance to production lines. Vanity Fair Tepatitlán,Jal,Mex

Industrial Engineer Jan ‘99-Mar ‘99

• Assisted production manager in operational problems

• Provided support to operators.

• Developed production lines layouts.

• Assisted supervisors while balancing production lines CYDSA -Crysel plant Gdl,Jal.,Mex

Purchases (international) Feb ’98–Dec 98

• International purchases under the PITEX (temporary imports) government program.

• Reports management in order to control all imports within the PITEX program.

• General supplies and production materials purchases

• Fixed assets acquisitions (Lift Truck)

• Proposals comparisons and after-sale service negotiations.

• Working alongside with the production department, anticipate input requirements Production programmer

• Coordinate acrylic fiber production lines

• Factory operating 24 hours

• Adjust emerging demand changes and integrate into production plan ADDITIONAL INFORMATION

Languages : Spanish/ (Native); English (Fluent – Toefl new grading scale 267, old grading scale 630) Computer Skills : Office, MySql Basic, Bime (Business Intelligence), Tableau (BI basic), PowerBI. Activities : Balanced Scorecard course at ITESM (Campus Guadalajara) BNI (Business Network International) Statistics administration. Arizona State office in Guadalajara. I worked as a Trade Aid for the Aero Space Southwest Company during its visit to Guadalajara during a trade mission sponsored by the Arizona state office in Guadalajara. (We visited Solectron, IBM, Sanmina-SCI, USI) Jan16-Jan 23, 2002 Computer Numerical Control Project. As a special project during my bachelor’s degree, I programmed three robots and a transportation band to simulate the assembly of a faked electronic component. (I included two Computer Numerical Control programs that controlled two drills in addition to two robots and a transportation band). IJALTI (Instituto Jalisciense de Tecnologías de Información). I assisted IJALTI s office in developing a BSC (balanced scorecard) model for their operation. We identified and documented a list of related indicators and generated a KPI (Key Performance Indicators) list to be reviewed on a daily, monthly basis.

APS (Automatic Payment Systems): Developed dashboards in which managers can see operations activities for their ATM s as well as machine status (low paper, printer errors) in cloud dashboards with easy access and very intuitive design. Gasolinera Tolteca: Putted together the necessary elements for a mobile web app for a gas station. We constantly monitor money inventory levels through a web app.

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