Support Specialist Customer Service
Resume:
Lisa McLaughlin
Great Falls, MT 59404
406-***-****/ *************@*****.***
Objective
Highly motivated customer service and support specialist with clerical experience. Seeking a position that uses exceptional communication skills. To go above and beyond customer expectations and offer top customer service.
Skills
Fast learner, friendly, punctual and reliable, prioritize tasks effectively, excellent time management and organizational skills, self-motivated.
Great customer service and interpersonal skills.
Excellent verbal and written communication skills.
Proficient in Microsoft Office (Word, Outlook, Excel, PowerPoint & OneNote).
Employment History
Taco Bell July 2019- Present
Shift Manager
Use a cash register, take orders in both Lobby & Drive-thru. Train employees on the register, order taking, making food, proper cleaning procedures, and tasks necessary to the operation of the restaurant. Manage 10-12 employees, run shifts, maintains proper food temperatures, count tills, and make deposits, and ensure employees are staying on task.
Benifis Hospital, Great Falls, MT May 2018- June 2019
Hospital Café Cashier
Greeted customers. Ran a cash register, count my drawer daily, and took a variety of payments (cash, credit cards, badge pay, gift cards, and coupons). Effectively communicated with employees and management daily. Managing and stocking supplies as needed.
YRC Freight, Tracy CA
General Office Clerk/OS&D Clerk October 2016 - April 2018
Answered phone calls and helped customers with shipments. Utilized fax machine, copier, printer, and computer daily. Put waybills and delivery receipts together to get freight on the trucks, bill packets to drivers. Delivered freight bills, scanned delivery receipts, and scanned bill of ladings into the system.
OTHER WORK EXPERIENCE: Food 4 Less, Winco Foods, Wells Fargo Bank, Royal Electronics, Golden Corral, & Bevmo!
Education
California State University Stanislaus (CSUS,) Turlock, CA
Bachelor of Arts with Honors Communication (GPA 3.5), December 2015
College of Southern Nevada (CSN), Las Vegas, NV
Associate of Arts with Honors (3.8 GPA), Psychology, May 2010
References upon request
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