Customer Service Front Desk

Dora a.gonzales

**** ******* **. ******** **. ***40 909-***-****

*********.**@*****.***

To obtain a position where I can utilize my skills, and gain knowledge with a company that will enable me to learn, grow and empower me to demonstrate my skills, hard work and dedication, my goal is to be the best person I can be, climbing the ladder of success and never look down.

August 25th 2021 - Current

YMW Taps USA

Customer Service Rep/Shipping and Receiving

Customer service, order entry, worked on sage, filling, creating RMA credits or refunds, rapid problem solving, solving credit issues, answering phones, opening office for the day creating PO.

April 5, 2021 – June 22, 2021

Randstad Agency-Med Pharmex Incorporated

HR Admin Support – Front Desk Clerk assignment was completed.

June 2018 – 0ct23, 2020

Charlie’s Produce LLC

Customer Service 6/2018 – 10/2019

Customer service, order entry, worked on mass 200, filling, creating RMA credits or refunds, rapid problem solving, solving credit issues, answering phones, and assisting brokers with their customers.

Admin Support – Assisting HR Team 10/2019 – 10/2020 Admin Support/credits my primary responsibility to this position is to support with the day to day administrative tasks of the distribution center, as an admin support. I worked closely with management team. At times I assisted HR team with payroll functions, answering employee’s questions, fixing processing errors, and distributing checks.

Essential Duties and Responsibilities

Bank deposits weekly Monday, Wednesday, Friday

Complete deposit excel sheet, verify that all payments match with payments, record cash and checks on invoices and log. Copy and scan all checks.

Processing all route books, process all credits, reconcile petty cash month.

Manage division’s mail distribution, postage, prepares and sends packages via FedEx, maintain office supplies inventory, assist in answering phones and receiving office guests.

2011 – 2017

Wythe Will Tzetzo, LLC formally Garvey Nut & Candy

Customer Service Rep.

Front desk Clerk, Helping customers with purchasing decisions

Customer service, order entry, 10 keys, filing and answering calls.

EDUCATION : Roosevelt High 1996-1989

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