Service Consultant Representative

JASON J. SMITH, JR.

Capitol Heights, MD ***** 240-***-**** *************@*****.***

Professional Summary

Knowledgeable Customer Service Consultant experienced serving customers' needs and cross-selling company offerings. Offer exceptional support by staying current on company policies and asking targeted questions to quickly get to root of issues. Successful at consistently exceeding performance targets. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Skills

Reading Comprehension

Vulnerability Analysis

Stocking and Replenishing

Active Listening

Customer Relations

Loading and Unloading

Quality Control

Order Processing

Customer Consulting

Problem-Solving Ability

Selling Skills

Work History

Customer Service Consultant Mar 2019 - Current

Greenbelt Community COOP Greenbelt, MD

Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.

Troubleshot customer service issues with methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions.

Collaborated with sales and service departments to implement proactive changes based on customer feedback, leading to direct drop in customer complaints.

Gained in-depth understanding of company products, systems and policies to give customers expert support.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Offered advice and assistance to customers, paying attention to special needs or wants.

Developed community reputation through commitment to customer satisfaction and strong client relationships.

Employed prescribed sales processes to cultivate strong customer relationships.

Education

High School Diploma May 2015

Eastern High School Hyattsville, MD

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