Customer Service Store Manager
Resume:
Michael Barber
Fresno, California *****
623-***-**** **********@*****.***
Professional Summary
30+ years in retail management and customer service. I spent years developing the power to motivate individuals to achieve goals within themselves along with the budget goals of company.
Summary of Skills
o Retail management including but not limited to asset protection.
o Employee recruiting, drafting, hiring, training & developing, scheduling, progress tracking, along with disciplinary actions including but not limited to termination.
o Assisting upper management to obtain personal goals along with company expectations.
Skills
o Independent: needing very little to no supervision.
o Punctual, Dependable, Organized & Adaptable
o Good Communicator
Work History
Store Manager, Regional Manager, Quality Control Manager (QCM)
RTO, Central Rental & Purchase, Renter’s Choice, Customer’s Choice, ACE TV Rentals, Aaron’s Sales & Lease Ownership, Buddy’s Home Furnishings 1987-2012 (most employment changes by acquisitions)
o As a Store Manager I supervised 5-12 employees, along with their development I oversaw asset protection including but not limited to cash handling/balancing, budget writing/ adjusting/ obtaining growth expectations & profitability.
o As a Regional Manager, supervised 7-10 stores, the mangers, and staff.
o As a QCM, I visited stores in Arizona and Southern California inspecting operations, appearance, and addressing any customer service opportunities reporting to Regional Managers, Divisional Vice-Presidents, and COO.
Education
Central Union High School Fresno, CA 1978-1981
Central Arizona College Coolidge, AZ 2015-2019
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