Lab Technician Customer Service
Resume:
Diane Blaschke
Richmond, TX *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Digital shopper
Walmart - Richmond, TX
April 2020 to Present
Digital shopper. The oldest and the fastest
General Manager
TX - LaGrange, TX
March 2002 to April 2020
Annual Sales Volume: $1.68 Million
• Increased Sales by 15% plus since 2002 by implementing a guest-centric hospitality centered philosophy and improvements in “upselling strategy” and “retaining staff”
• Food Cost maintained at 25% via thorough inventory practice and active coaching staff
• Labor Cost maintained at 17% (Under budget) via strategic scheduling and cross training of staff in operations
• Improved store morale for guests and employees since 2002
• Reduced turnover through staffing and employee engagement efforts, culminating in a turnover reduction
• Increased repeat business through guest service initiatives, community involvement, & quality control efforts
• Developed and executed a successful local store marketing program
(Reason for leaving: left of good terms, provided notice, and eligible for rehire) Awards and Achievements: Accomplishments:
• 2002 Operations Manager of the year • Friendliness and Cleanliness award
• 2005-2006 Million Dollar Manager • Excellent Customer Service award
• 2008 Platinum club, the store made over $1.75 Million • Excellent Store Improvement award
•
2009 Platinum club, the store made over $2.0 Million • Employee Retention Annual Sales Volume: $1.82 Million
• Re-Hired as a Senior Manager
• Managed the day-to-day tactical and long-term strategic activities within the business
• Conducted cost, schedule, contract performance, variance and risk analysis
• Reduced and controlled expenses by improving resource allocation
• Reviewed and approved billing invoices and expense reports
• Supervision of 30+ employees and management. Oversaw training and development of staff
• Regained and increased customer base after several years of neglect
• Responsible for overall day-to-day operations and ensuring company policy was upheld
• Maintain food cost at 26%, under budget. Coached staff on portion control and order accuracy
• Maintain labor cost at 27% in line with the budget. Controlled shift productivity and overtime
• Health and Food Safety certified - 2020
(Reason for looking: recruited by P&A)
Relief Operator lab technician
Dairy Farmers of America, Inc. - Schulenburg, TX
June 1994 to July 1999
Reliefing operators for break and lunch. Lab technician density, salt, PH levels. Torch, taste, etc Education
Certificate in Leadership-Fayette
Victoria College - Gonzales, TX
June 2017 to September 2017
Bachelor's degree in Management
Hamburger University - Chicago, IL
February 1995 to April 1995
Skills
• Risk Analysis
• Labor Cost Analysis
• Restaurant Management
• Profit & Loss
• Guest Services
• Upselling
• Quality Assurance
• Food Safety
• Process Improvement
Certifications and Licenses
Food Safety Certification
Contact this candidate