Service Representative It Technician

Demond Smith

*************@*****.***

Phone: 678-***-****

Sr. Field Service Technician

Electromechanical Technician

Professional Summary

Provides superior service, troubleshooting, and problems solving during field visits or dispatches

Service networking equipment while diagnosing errors or technical problems that arise during technician visit

Installation of servers, PC hardware, software, switches, and repair of self-service checkouts

Determine which solutions are most effective in repairing equipment in minimal downtime

Excellent communications skills while providing meticulous and punctual service

Provides mid to senior level electrical mechanical field repair services

Core Skills

Electromechanical

Computer Repairs

Electronics

POS (Point of Service)

System Evaluation

Computer Hardware

Software Installation

Mechanical Repairs

IT Networking

Cabling Installation

Troubleshooting

Hardware Installation

Professional Experience

NCR Corporation, Atlanta, GA – Sr. Field Engineer and IT Technician 2013 – Present

Troubleshooting & Installation of Modems, Switches and Routers

Experience installing Dell and Cisco Systems hardware services

Electromechanical device knowledge and involvement

Utilizes company vehicle for client service repair visits

ATM Networking equipment and Teller Terminals

Point of Service diagnosis and terminal repairs

Maintains client communications by updates on issues and progress

Troubleshoots, test, repair, and service technical equipment

Completes continuous classroom and field-test training

Operates work vehicle in a safe manner and uses field automation systems

Manages all onsite/offsite installation, repair, maintenance, and test tasks

Repair and maintenance on equipment used in a production environment

Diagnose errors or technical problems and determines proper solutions

Communicates with Field Service Representative to ensure services are rendered

Cooperates with technical team and communicates information across the organization

Produce timely and detailed service reports while following company procedures & protocols

Familiarity with mobile tools and applications while managing equipment and parts inventory

Comprehends customer requirements and makes appropriate recommendations and briefings

Arrives to customer sites timely while accurately diagnosing problems with fast repair times

Server/PC hardware and software installation while building positive relationships with customers

United Controls International, Atlanta, GA – IT Field Service Technician 2011 – 2013

Serviced multimeters and certain power supplies

Adhered to organization and nuclear standards

Tested and inspected components for the nuclear industry

Tested and analyzed devices with the use of oscilloscopes

Installed circuit board brakes, relays, and switches

Assured dependability of devices

Education

Columbus Technical College – Columbus, GA – Electronics Technology, Technology Diploma - 1996

Kendrick High School – Columbus, GA - 1991

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