Data Entry Claims Processor
Resume:
Camille Johnson
Lancaster, Texas 75146
advksh@r.postjobfree.com
advksh@r.postjobfree.com
EXPERIENCE
Mortgage Servicing Specialist III, Credit Reporting, Claims Processor
Disability Claims Management, Claims Examiner and Claims Processor, Claims Handler (Medical)
H-R Benefits Coordinator Administrative Support Specialist
Lockbox operation clerk, Data Entry, Cash Handling, Retail Management, Customer Service at the Department Store level
EMPLOYMENT HISTORY
Wells Fargo Irving, Texas 05/2017-present
Data Entry Operations Clerk
Review, fact-check and process invoices for payout, Index invoices and file them in the appropriate places, identify unpaid invoices and notify the appropriate parties, Disperse and monitor petty cash resources, Evaluate and process expense reports from employees and executives, prepare checks for disbursement, Maintain accurate and thorough vendor records.
Helzberg Diamonds Arlington, Texas 08/2015- 04/2017
Office Manager Assistant
Responsible for the organization and co-ordination of office operations, procedures and resources to facilitate organizational effectiveness and efficiency. Supports operations by maintaining budgets, facilities, records, equipment, and building services; completes special projects, reports month ends and daily reporting.
State Farm (Randstad) Irving, Texas 12/2013- 07/2015
Imaging Processor
Responsible for prepping, scanning, and quality control tasks for the Enterprise Imaging Unit in order to provide document images to or for Enterprise Imaging customers. Performs timely and in depth research on unidentified front end image mail to determine proper workflow disposition to meet customer service objectives and to ensure compliance with regulations including privacy. Handle sensitive customer information in accordance with
defined workflow and procedures.
Initial Loss Reporting Associate Irving, Texas 09/2013- 11/2015
Responsible for recording newly reported losses for Fire and Auto in the Loss Intake Tool (LIT), and Enterprise Loss Reporting tool (ELR). Claim Handler takes 15 to 20 calls/ claims per day, also share deductibles information to customers in a call center environment.
BANK OF AMERICA (Randstad) Ft. Worth, Texas 05/2013-06/2014
QC CREDIT REPORTING,
Responsible for reporting accurate loan information to ensure the effectiveness to the borrowers’ credit report. Submit information through E-Oscar on Automated Universal Data (AUD) Forms. Convey credit standing of each loan in the servicing portfolio by electronic/encrypted transmission to the four major credit bureaus (Experian, Equifax, Trans Union, and Innovis).
Mortgage Servicing Specialist III Richardson, Texas 08/2012- 04/2013
Process loans approved by an Underwriter or an automated decision system within designated signing authority Verify conditions for approval which may including, analyzing/understanding credit bureau, collateral valuation reports, note/security instrument, and other supporting documents of current borrowers for qualifying purposes of the Department of Justice modification program. Submit completed files to QA underwriting for quality control purposes to correspond with closing department. Monitor delinquent accounts, research missing payments, issue escrow payments, answer customer questions, prepare mortgage payoff letters and receive bankruptcy notices from borrowers.
JP MORGAN CHASE (Randstad) Ft. Worth, Texas 01/2012-07/2012
Chain of Title Review Analyst
Assess analyst reviews of the collateral file for the original Note, Lost Note Affidavit (LNAP, Note Endorsements, and Assignments as applicable. Review and resolve files within established timeframes, creates title files while documenting all research. Search title plant records and compile chain of title. Audit calculations and legal documents for accuracy. Communicate recorded information and prepares legal property documents. Examine and interpret tax and assessment reports, follow title practices regarding the issuance the title commitments, policies endorsements and guarantees, and property price endorsements. Knowledgeable of Real estate own (REO) and escrow.
Exception Clearing – Chain of Title
Received data file from Monroe containing loans that NTC (Nationwide Title Clearing) has delivered a 1556 in i-Vault/Federated Search. Accessed the account in WinCMSS to determine the documents to be worked
Dell Perotsystems Plano, Texas 06/2009-12/2011
Claims Examiner
Research, resolve and accurately adjudicate claims according to Dell Services service level agreements, internal and client guidelines. Investigate and solve complex claim adjudication issues including but not limited to; claim mapping, benefits, auths and other client defined complicated procedural and reimbursement arrangements. Properly pend and route claims to internal departments, clients and outside vendors who assist in the resolution of claim issues. Identify claim/provider issues, initiate and recommend problem resolutions. Return timely inquiries (any media source), from internal departments, clients and vendors. Met management defined production and quality standards. .
CIGNA Management Solutions Dallas, Texas 092003- 03/2009
Disability Claims Administrator/ Claims Manager,
Manage assigned caseload of disability claims for short- term, long- term disability. Input claimant medical and demographic data; evaluates claimant eligibility. Develop plan to address disability obstacles and plans with claimants, attending physician and employer. Monitors medical condition of claimant, discusses return to work with employer. Integrates individual rehab/return to work plans into ongoing medical treatment. Oversees social security decisions and other disability income benefits. Decides payment period, follows up and monitors payment accuracy and timeliness; follows plan to closure. Escalate levels 1 and 2 claims within 1 business day within appropriate guidelines. Ensured all covered claims were paid and fulfilled contractual and fiduciary duties.
EDUCATION
Remington College 2009 Graduate
Wilmer-Hutchins High School 1988 Graduate
*References Available on Request
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