Stephanie Ficklin

***** **** ******** ******

El Paso, Texas 79938

Cellular 915-***-****

advks6@r.postjobfree.com

Objective

Seeking a responsible, challenging position that will effectively utilize my experience and skills, where combined with my high degree of motivation, will be of mutual benefit.

Skills

●Medical Terminology

●HIPPA Understanding

●ICD-9, ICD -10 and CPT Coding

●Medical Manager and Medisoft

●Nextgen Software

●Commercial and Private Insurance

●Accounts Payable and Receivable

●Telephone Etiquette

●Appointment Scheduling

●CPR Certified

●Typing 65 wpm

●Scanning Documentation

●Knowledge of CPRS

●Program Knowledge of Sidexis Program

●Bilingual in English and Spanish

●Technical support

Summary of Qualifications

●3 months of internship at a family practice office in the medical field to include clerical, accounts payable, medical insurance billing.

●Computer skills, Microsoft, Excel, Windows 2000, Windows XP, Windows VistaMedical

●Manager and Medisoft

●Operate 10 Key

●Excellent communication skills, able to interact effectively with individuals from diverse backgrounds.

●9 months working for Good People Employment in the contract field that has placed me in the Veteran Affairs Office to include scanning patient documentation and attaching documentation to patient folder while using a program named CPRS which allows you to look up patients medical history and the program Sidexis which allows you to scan and attach patients documents. Therefore allowing me to complete 40 to 50 patients a day.

●3 Years of financial aid experience guiding prospective students and enrolled students through the process of their financial aid and letting them understand the procedures and benefits.

●Diamond D software, EdExpress, FAAcess, NSLDS, FAFSA Forecaster

●2 Years of working in Ophthalmology as receptionist

Employment History

Connexus

Customer Service Representative

12/2021- Present

Assist customers with housing applications for assistance as well as make outbound calls for needed documentation. Verify that all the correct documentation has been submitted to proceed with finalization of application.

06/2021- 11/2021

Teleperformance

Technical Support Agent

Assist customers with technical issues pertaining to SimpliSafe Security system. Troubleshoot equipment purchased and resolve issues with accounts.

08/2020 - 06/2021

HGS, El Paso, Texas

Customer Service Representative

Speak to providers regarding patient dental insurance.

Discuss claim status, coinsurance, deductibles, discuss coverage for in network and out of network benefits.

06/2020-08/2020

Sykes

Customer service representative

Assist customers with orders placed through plexus. Discuss costs as well as shipping and timeframe arrival.

05/2017-04/2020

Datamark, (USAA) El Paso, Texas

Data Entry Operator

Performs back office data entry work for USAA. Intensive Quality Assurance program for data capture,data entry and indexing projects .

06/2013- 01/2016

Sun Eye Care, PA

Receptionist

●Check in patients for appointments

●Verify and confirm appointment times

●Assist in filling out new patient paperwork

●Explain insurance copays and deductibles

●Checkout patients and collect copays

●Insurance verification

●Billing insurances

●Filing claims

●Explaining eligibility of benefits

●Appointment scheduling average of 30 patients a day

●Balancing end of day cash box

●Assist in optical center for fitting frames and ordering lenses

●Process records and assist 60-80 patients a day

●Account payment posting

●Verification of balances if any

07/2011- 04/2013

Western Technical College, - El Paso, TX

Student Financial Services Officer

●Provide prospective student an estimate to show them how much financial aid they qualify for

●Orientation for new class starts

●Ordering Pell Grants

●Performing verification corrects for students who’s ISIR’s come back under verification

●Helping students complete a Master Promissory Note

●Helping students complete an Entrance counseling

●Assisting students and prospective students with any questions about their financial aid

●Calculating monthly cash payments for students left with a balance

●Processing drops files

●Organization of files for future starts

03/2010-07/2011

Western Technical College, - El Paso, TX

Student Financial Services Administrative Assistant

●Schedule appointments for prospective students

●Notify prospective students of necessary documents for next appointment

●Follow up with prospective students for next appointment

●Order supplies for staff

●Organizing student files into specified order

●Assisting financial service officers with needed help

●Assisting the director of financial aid to calculate how much pell and loans have been brought in weekly/ providing report

05/2009 - 03/2010

Good People Employment/ Veteran Affairs Clinic- El Paso, Texas

Medical Records Clerk

●File Scanning Specialist

●Check Dental Images Using Sidexis Program

●Create Consults Using CPRS Program

●Verification of Number of X-Ray Images

●Understanding of Patient Confidentiality

●Sending Images To Patients File Using Sidexis Program

●Scanning Patient Documentation and Attaching To Patients File Using CPRS

09/2008 - 05/2009

RM Personnel/ San Vicente- El Paso, Texas

Medical Records Clerk

●Medical Records Clerk

●File Patient Charts In Either Numeric or Alphabetical Order

●Answering Phones

●File Pulls For Doctors Upon Request

●Pull Charts Upon Request For Nurses and Doctors

10/2005 - 11/2006

Diamond Shamrock- El Paso, Texas

Customer Service Representative

●Check Store Inventory

●Re-Stock Product Shelves

●Answer Telephones

●Customer Service

●Store Maintenance

●Money Order Transactions

●End of Day Cash, Check, Credit Card, and Money Order Close Out

Education

Career Centers of Texas- El Paso, Texas 2008

Medical Office Specialist- Certificate

Socorro High School, El Paso, Texas 2005

Diploma

Externships

Candelaria Medical Center, El Paso, Texas 2008

Medical Office Clerk

●Scheduling Appointments

●Verification of Insurance

●Medical Charts

●Understanding of HIPPA Regulations

●Patient Filing

●Answering Telephones

First Medical Supply, El Paso, Texas 2007

Medical Office Clerk

●Insurance Verification

●Confirm Next Day’s Appointment For Delivery of Equipment

●Scheduling Appointments

●Updating Patients Medical Charts

●Filing Invoices

●Answering Telephones

References: Available Upon Request

Contact this candidate