Customer Service Dispatch Manager

SUMMARY

Experienced logistics, analysis and support manager who quickly learns and masters new concepts and skills. Passionate about helping customers with strong organization and analytical skills. Established track record with additional experience in:

Data Analysis

Time Management

Team Building, Training

Customer Service

Excellent Oral and Written Communication Skills

Building Effective Delivery Schedules and Routes

ACCOMPLISHMENTS

Lead one of top 3 volume dispatch and routing locations in the Southeast Region, exceeding

$1.5 Million in annual sales.

Assisted in development of standardized processes to improve efficiency in company dispatch locations.

WORK EXPERIENCE

2001 to 2018 Dispatch Manager JCPenney/Custom Window

Coordinated with customer service, designers, and installers to schedule all installations in the Orlando market.

Communicated with customers in a friendly and professional manner to resolve all installation inquiries.

Processed all credit and c.o.d. payments.

Successfully trained dispatch managers in 5 locations in the Florida market.

Processed schedules and timesheets for installers in the Orlando market.

2000 to 2001 Accounts Billing Manager Orlando Utilities Commission

Reconciled accounts for streetlight locations in Orlando area

Reviewed maps for account assets

Reviewed customer accounts for billing processes

Created excel spreadsheets for tracking un-reconciled accounts

1992 to 2000 Office Manager Trent Electric, Inc.

Prepared customer account billing

General office duties

Processed payroll

EDUCATION

Diploma: High School – Apopka High School

Completion of Retail Home Study – Cornell University

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