Delivery Driver Call Center
Resume:
Douglas Hernandez
Miami, FL ***57
**********@*****.***
Professional SKILLS
●Windows XP, 7, and 10: Troubleshooting, installing or upgrading, and providing remote control assistance
●Linux: Installing, and running basic commands using the terminal
●PC Hardware: Installing and implementing of hard drives and other hardwares demanded, adding more memory, and changing the power supply etc...
●NVR with IP cameras: placing accordingly across the office and configuring port fort forwarding on router
WORK HISTORY
Onsite Central Miami, FL 10/2019 – 03/2021
Help Desk Analyst/Locksmith
IT responsibilities
●Assisted in setting up Network Rack
●Ran ethernet cables across office
●Setup unmanaged POE switches on all departments
●Setup IP phones for thirty plus office employees
●Created image for office pcs
●Reformatted all pcs and installed image created
●Setup IP cameras and NVR
●Installed wireless printers in different departments and configured to scan to email
●Setup all workstation in different departments
Other responsibilities
●Setup laptops with key programming softwares
●Advise techs on scan tools and softwares to use
●Troubleshoot incoming calls, and emails regarding software and scan issues
Hightech Locksmith Miami, FL 12/2014 – 10/2019
IT Technical Support
●Setup POE switches on all departments
●Setup IP phones for thirty plus office employees
●Created image for office pcs
●Reformatted all pcs and installed image created
●Setup IP cameras and NVR
Responsible for IT inventory
●Get new trucks connected with PCs, PC peripherals, and networking devices
●Troubleshoot incoming calls, and emails
●Networking issues
●Key programming software issues
●Key programming devices
●Desktops, Laptops, Smart Phones, and PDAs
●Maintain Office PCs and PC peripherals
●Create image for newer model PCs coming in
●Update/Maintain older images with new VMs created
Miami Dade College Miami, FL 10/2013-12/2014
Technical/Classified Staff
●Responsible for over 300 PC’s and MAC’s
●Maintain PC’s
●Troubleshoot calls in a call center environment
●Assist users accordingly
●Assign service request (SR) according to load balance sheet
●Check email and Epicor for SR assigned to me
●Install printers, scanners, and label printers
●Troubleshoot network jacks
●Communicate with team and users via email/Microsoft Lync
Claims Verification, Inc. Fort Lauderdale, FL 08/2012-11/2012
Systems Administrator Assistant (Internship)
●Responsible for fixing laptops received from clients and re-image them using Symantec Ghost
●Convert videos and audio files to wmv format for better online streaming
●Maintain Virtual and Physical Machines
●Make sure all back-ups are running on schedule and have sufficient space to store the data
●Troubleshoot incoming issues received from clients
●Implemented a Linux based server making sure all services requested were running correctly
Teleperformance Boca Raton, FL 03/2012-08/2012
Microsoft Online Technical Support Engineer
●Specialize in Cloud Services including troubleshooting IMAP, POP3, and SMTP
●Provide Exchange Online technical support
●Interact with clients through e-mail and by phone
●Utilize company’s applications such as: CAP, VKB, and SWT
●Proficient at researching and finding solutions for any issue presented
Edible Arrangements Pinecrest, FL 09/2008-05/2011 Delivery Driver/Production Designer
●Build fruit bouquets with fresh cut fruits
●Manage the store during the owner’s absence
●Responsible for quality assurance
●Routed and delivered arrangements
●Handle credit card and cash transactions
●Maintaining store
●POS trainer
EDUCATION
IT Technical Institute Miami, FL 03/2010-04/2012
Associates of Science Degree in Computer Networking
Systems
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