Call Center Customer Service
Resume:
Natalie Darwin
Customer service is what I’m born to do!
Maplewood, MN 55119
***************@*****.***
The past few years have been a challenge. I still wake up with a smile on my face ready to face the day I’m never going to give up on finding a career in something I love even though I’ve been told I couldn’t! ( wake up every day and try to be better than you were yesterday Do on to others as others do on to you! Just a few things I try to live by! I just need that one person to give me a chance
#readytowork
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Baker and Donut Decorator
Dunkin' Donuts - Maplewood, MN
January 2020 to April 2020
Overnight baker is responsible for making sure that the doughnuts are ready by morning this includes frosting and glazing and filling the doughnuts sanitation and cleaning area after as well Customer Service Representative
AMR Management Services - Woodbury, MN
August 2017 to May 2018
Answering inbound calls from customers who have issues with their delivery of the pioneer press processing payments setting up new orders and taking complaints and handling them according Shift manager
Walgreens - Saint Paul, MN
September 2005 to June 2014
Responsibilities
Closing the store, opening the store, Cash handling, over seeing 14 other employees, taking customer concerns and also fixing the problems, cash reports, making sure the pricing in out store was always correct, fixing the inventory in my store as well. Accomplishments
I believe I have a huge impact on my store I've been there for about 9 years I deal with the inventory in my
store as well as the ordering to make sure we have what the customer needs I would say that's a pretty big
accomplishment
Skills Used
I feel I'm a leader. I also have a way of talking to people so they feel there being understood at all times I'm the kinda person if I don't no the answer I will find out who does. I'm a fast learner I'm always on time to work
cuz I love what I do and that's working with people Store manager
Clean n press - Saint Paul, MN
April 2002 to September 2005
Responsibilities
Cash drops, counting safe, over saw 6 of my own employees, scheduled making, ordering supply's for my
store, took in customers clothing, did the hiring and other HR responsibilities, Accomplishments
I feel I had a large impact at my store while I was there. I brought more customers by handing out flyers and coupons on a weekly basis I also new most of me customers by name. I helped make that store in to a friendly and happy place to work.
Skills Used
determination, loyalty, trustworthy are 3 of the skills I use at this job and here is how. Determination I used
everyday to come to work on time finish all the tasks I had to do for the day to make my store run smooth
loyalty and trustworthy I used as fallowing always being there for my employees and fellow managers when they needed me. Always making sure my customers were happy and sticking to our word of a great place to dry clean your items
Security Guard
CHS Feilds - Saint Paul, MN
May 2019
checking that every car is on the list for team members only. Walking grounds for safety issues. Assistant Manager
SALLYS BEATY SUPPLY - Saint Paul, MN
March 2019
Customer service cash handling daily tasks opening and closing stocking shelves unloading truck cashier• Oversaw day to day store operations
• Opened and closed store
• Made bank deposits and money orders on behalf of store manager
• Provided excellent customer service to all client in a timely manner
• Managed daily reports of transactions
• Designed and ordered all incoming and outgoing merchandise for customers
• Enforced company policies and procedures
• Coordinated schedules and assigned team member shifts
• Trained new employees on store processes and procedures
• Coordinated, arranged and led sales meetings
• Managed a group of team members
Education
High school or equivalent
Harmony learning center - Saint Paul, MN
January 2014 to January 2019
Skills
• Shift Supervisor
• Team Member
• Food Service
• Crew Member
• Management (10+ years)
• Photoshop (10+ years)
• Customer Service (10+ years)
• Inventory Control (10+ years)
• Cashier (10+ years)
• Call Center (2 years)
• Team Building (8 years)
• Teamwork (10+ years)
• Receptionist (6 years)
• Customer Care
• Customer Support
• Cash Handling (10+ years)
• CSR
• Time Management
• Excel
• Security
• Microsoft Word
• Word
• Maintenance
• Inventory
• Training
• Sales
• Communications
• Microsoft Office
• Typing
• Clerical Experience
• Administrative Experience
• Microsoft Outlook
• Data Entry
• Marketing
• Content Marketing
• B2B Sales
• English
• Merchandising
• Cleaning Experience
• Team Management
• Pricing
• Branding
• Leadership Experience (10+ years)
• Hospitality Experience (10+ years)
• Stocking (10+ years)
• Organizational Skills (10+ years)
• Phone Etiquette
• Cashiering
• Leadership
• Telemarketing
Assessments
First Aid — Highly Proficient
June 2019
Measures a candidate's ability to identify treatments for common medical emergencies. Full results: Highly Proficient
Security Guard Skills — Proficient
June 2019
Assessing risks, enforcing security standards, and handling complaints. Full results: Proficient
Customer Focus & Orientation — Highly Proficient
September 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Customer Focus & Orientation — Expert
July 2019
Responding to customer situations with sensitivity. Full results: Expert
Reliability — Highly Proficient
July 2019
Tendency to be dependable and come to work.
Full results: Highly Proficient
Reliability — Highly Proficient
June 2019
Measures a candidate's tendency to be dependable and come to work. Full results: Highly Proficient
Verbal Communication — Familiar
October 2019
Speaking clearly, correctly, and concisely.
Full results: Familiar
Personality: Hard-Working — Completed
July 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Completed
Supervisory Skills: Interpersonal Skills — Completed September 2019
Maintaining productive team relationships by identifying conflict and settling disputes. Full results: Completed
Customer Focus & Orientation — Expert
January 2020
Responding to customer situations with sensitivity. Full results: Expert
General Management Skills — Completed
January 2020
Performing business math, reading and interpreting P&L statements, and solving group scheduling problems.
Full results: Completed
Call Center Customer Service — Completed
January 2020
Applying customer service skills in a call center setting. Full results: Completed
Cooking Skills: Basic Food Preparation — Familiar
February 2020
Preparing food, using cooking equipment, and converting ingredient measurements. Full results: Familiar
Retail Skills: Shelf Stocking — Familiar
February 2020
Receiving and storing merchandise or product.
Full results: Familiar
Bartending — Familiar
May 2020
Understanding, pouring, and mixing drink orders.
Full results: Familiar
Customer Focus & Orientation — Expert
January 2020
Responding to customer situations with sensitivity. Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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