Heather Gear

Lovington, IL *****

advklq@r.postjobfree.com

+1-815-***-****

Summary

Detail-oriented Professional with Administrative and hiring Experience along with Strong customer service and communication skills.

Looking to embark on a new adventure that allows me to work in a team setting.

I have a background in everything from sales management and customer service to warehouse assembly and customer returns.

Work Experience

Customer Advocate

HCSC BCBS

Mattoon, IL.

March 2022 to August 2022.

Physicians call in and verify patients coverage for current and future procedures.

Knowledge of several different kinds of programs to find benefits.

Well-organized and experienced with Microsoft Word and Excel.

Office Assistant

Focus Workforce Management

Shelbyville, IL.

December 2020 to December 2021

Organized office, recruited new employees for GPI helped with all aspects of getting new employees hired into company.

All paperwork and hiring process.

Performed data entry for customer information

DC Warehouse Worker

IKEA warehouse

Minooka, IL.

April 2020 to November 2020

I drive an order picker in order to fulfill customers direct orders.

Adhere to performing duties in a fast-paced environment, being able to adapt to change quickly in order to quickly resolve customer issues.

Lift all sizes of furniture and furnishings for office and home.

Took orders and packed items for customer deliveries

Loaded and unloaded merchandise

Organized materials

Manually inspected items

Worked in a Furnishing warehouse.

Knowledge of spreadsheet software and ability to use Excel and Word processing software.

Assistant Manager

Circle K

Channahon, IL.

June 2019 to January 2020

Did all managerial aspects including all paperwork, safe balancing, customer service dealing with

complaints and resolving them. Ordering from various companies and keeping inventory along with training and scheduling.

Managed store operations

Acted as customer service representative

Managed daily reports of transactions

Rearranged and detailed store merchandise according to company standards

Enforced company policies and procedures

Supervised associates and supervise associates and team members

Six months and entire time of leadership experience

Provided outstanding customer service and ensured guest satisfaction

Managed all operation duties, including balancing my own and anyone else’s drawers. also making sure that the safe and all contents balance

Drove sales through appealing visual displays

Generated and achieved quarterly sales quotas

Customer service at its best

Time management

Administrative duties

Provided outstanding customer service and ensured guest satisfaction

Customer Service

Macy’s warehouse

Minooka, IL.

June 2019 to October 2019

Dealt with matching inventory of parts to furniture needing those said parts. Then in customer returns department

Worked in parts department, was promoted to customer return verification department.

I had to verify customers complaints about damages done to furniture or figuring out if it was just a defect from company.

Took pictures and inspected the furniture in question.

Assisted in moving and placing furniture on warehouse shelves.

Also assisted in assembling and production of furniture

Education

Associate in Culinary, Joliet Junior College - Joliet, IL .June 2009 to September 2011.

High school diploma

Skills

Microsoft Office (5 years)

Retail (10+ years)

General pos systems, safe balancing (6 years)

Microsoft Word (6 years)

Marketing (2 years)

MS Office (3 years)

Excel (2 years)

Administrative Experience (7 years)

Customer Satisfaction (10+ years)

Time Management (10+ years)

Inventory Control (7 years)

Phone Etiquette (10+ years)

Management Experience (10+ years)

Training & Development (7 years)

General Office Skills (7 years)

Sales Experience (10+ years)

Scheduling (10+ years)

Basic Math (10+ years)

Computer Skills (10+ years)

Front Desk (7 years)

Interviewing (5 years)

Organizational Skills (10+ years)

Retail Sales (7 years)

Supervising Experience (5 years)

Upselling (10+ years)

Warehouse Experience (1 year)

Management

Sales

Microsoft Excel

Data Entry

Sales Management

English

Store Management Experience

Culinary Experience

Merchandising

Order Picker

Shipping & Receiving

Packaging

RF Scanner

Order Picking

Pallet Jack

Recruiting

Pricing

Guest Services

Administrative & Business Operations (8 years)

Typing

Windows

Warehouse distribution

Product demos

Human resources

Filing

Quality Assurance

Retail Management

Mentoring

Manufacturing

Payroll

Logistics

Conflict management

handling

Store management

Profit & loss

Account management

Business development

Clerical experience

Restaurant experience

Catering

Stocking

Negotiation

Outside sales

Food and beverage (2 years)

Coffee experience

Microsoft Outlook

Inside sales

Cold calling

Administrative and Business Operations (5 years)

Driving

Banking

Administrative experience (3 years)

Human resources (5 years)

Cooking

Leadership

Communication Skills

Project Management

Manufacturing (3 years)

Process improvement

Quality control

Purchasing

Cash handling

Customer service

ATS

SAP

Customer support

Inventory (5 years)

Customer Service (10+ years)

Cash Handling (10+ years)

Computer skills

Microsoft Word

Microsoft Access

Writing skills

Fraud

Time management

Kronos

Production planning

Data collection

Oracle

Bank Secrecy Act

Financial services

Google Docs

Presentation skills

Telecommunication

B2B sales

Office experience

Organizational skills

Analysis skills

Order fulfillment

Documentation review

CRM Software

QuickBooks

Contact this candidate