Service Representative Customer
Resume:
Gloria Gyekyewaa Sena-Quarcoo
***********@*****.*** / / / / 19320 CIRCLE GATE DR APT 301, GERMANTOWN, MARYLAND 20874 - USA// CELL PHONE: 571-***-****
Summary
Experienced Administrative professional skilled in handling correspondence, filing, and other clerical needs for busy teams. Knowledgeable about business practices and industry standards. Bringing superior communication and time management abilities.
Demonstrated skills in managing data, customer service and business communication. Well-versed in the best practices and capable of handling all administrative requirements with speed, efficiency and professionalism.
Experience
Ghana Cocoa Board - National Service Personnel
Tema, GHANA
•Monitored multiple databases to keep track of all company inventory.
•Effectively controlled the release of proprietary and confidential information for general client lists.
Wineyard & Trading Company Limited - Administrative Executive
Tema, GHANA
•Set up meetings and appointments, including gathering materials, booking conference rooms and providing information to involved parties.
•Set up and maintained physical and electronic filing systems.
•Gathered information, scanned records and maintained confidentiality of all electronic data.
•Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
•Managed sensitive information with discretion while providing administrative support to executive teams.
•Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
•Maintained office supplies inventory by checking stock and ordering new supplies as needed.
•Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office efficiency.
•Produced and distributed team newsletters, email updates and other forms of communication.
Tru Fix Appliance Repair And Services, MD - USA
Customer Service Representative
•Scheduling and managing appointments.
•Responding to customers requests and fixing their requests and issues.
•Set up and maintained physical and electronic filing systems.
•Gathering information, scanned records and maintained confidentiality of all electronic data.
Skills
•Client service-driven
•Quick adaptation to new tasks
•Experience in handling personnel tasks
•Remote desktop services and support
•Customer service management
•Proficient use of Microsoft office Suite
•Good human relation and leadership skills.
Education and Training
GHANA INSTITUTE OF MANAGEMENT AND PUBLIC ADMINISTRATION (GIMPA)
ACCRA - GHANA
Bachelor of Science: Human Resource Management
STANLEY'S BUSINESS COLLEGE
TEMA- GHANA
Diploma Certificate: Secretarial
REFREE:
LEONARD ABORNYI
MANAGING DIRECTRO
TRUFIX APPLIANCE REPAIR & SERVICE.
MARYLAND - USA
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