Data Entry
Resume:
Cassandra Stephens
Detroit, MI 48217
**********@*****.***
Objective: I am seeking a position within a professional environment in which my diverse
skills will significantly contribute to an organization.
Experience:
Comcast Newark, DE
Customer Associate Executive 2014 to 2022
Answering calls
Troubleshooting customer issues with their service
Assisting customer who have question regarding our services and billing issues
Floor Support
Assist with Chat for Understanding the Bill, Order Entry and Supervisor Escalation
Cecil County Detention Center Elkton, MD
Kitchen Supervisor (ABL) 2012 to 2014
•Supervise inmate while they prepare meals.
•Process paperwork for record keeping.
Hhrgegg Newark, DE
Customer Service Merchandise 2011 to 2013
•Cashier
•Restock merchandise
•Incoming and outgoing customer service calls
•Solve any customer issues that may arise
Randstad Agency New Castle, DE
Lockbox Application 2008 to 2010
•Responsible for processing submitted applications.
•Inputting customer information into the system.
Phillips and Cohen Associates Newark. DE
Recovery Specialist 2006 to 2007
•Responsible for collecting charged off balances from debtors.
CCN Inc. Stanton, DE
Global Service Desk Agent 2005 to 2006
•Responsible for resolving incoming technical support calls from JP Morgan Chase and Bank One employees.
Citibank USA Newark, DE
Customer Service Representative 2001 to 2005
•Resolved phone inquiries, complaints and billing disputes.
•Submitted requests for credit line increases, authorized users and balance transfers.
•Provided customers with on-line banking technical support.
•Handled Supervisor work queues for fee adjustments.
•Resolved various escalated return call request.
C.A.S.T Employment Agency Newark, DE
Certified Nursing Assistant 1997 to 2001
•Checked residents’ vital signs.
•Assisted residents with their activities of daily living.
Education: Dawn Training Institute Wilmington, DE
Medical Billing and Claim Processing Certificate 1996 to 1997
Kaplan University Des Moines, IA
Medical Office Management 2010 to 2010
References: Available upon request.
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