ST

SHANNON THORNBURG

advkke@r.postjobfree.com 530-***-**** Marysville, CA 95901

Energetic Handyman with broad range of maintenance and repair skills. Identified clients' needs quickly to complete tasks. Commended for excellent customer service skills.Very Reliable with over 30 years of management experience. Roof maintenance

Exterior and interior painting

Sanitation and safety

Physically agile

Carpentry

Painting

Drywall

Power tools

Electrical components

Grounds maintenance

Masonry

Landscaping and groundskeeping

General plumbing

Safety protocols

Building maintenance

Lifts 100+ pounds

Supply ordering

30 years of Management

BST Handyman Construction Marysville,

CA

Handyman Services

01/2020 - Current

Built reputation for excellent handyman services by taking pride in craftsmanship and attention to detail.

Replaced wall sockets, ran lines and completed basic carpentry to finish installations.

Landscaped [Number] square foot grounds by plowing, watering lawns, mowing and maintaining shrubbery and flower beds.

Reconditioned and renovated damaged furniture and ordered new pieces, if needed.

Managed maintenance for [Number] rental properties. Operated hand and power tools to complete repairs. Pulled damaged and old carpet and wood flooring to eliminate issues such as mold and remove outdated styles.

Kept interior and exterior of buildings clean, safe and welcoming. Lowes Home Improvement Center Yuba

City, CA

Service Manager 1.

03/2013 - 12/2020

Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.

Prioritized and delegated daily work tasks to meet anticipated project goals.

Motivated, led and supported employees to maintain low turnover. Created employee work schedules to keep shifts properly staffed. Pitched in to complete various duties during peak periods or employee absences.

Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.

Reviewed inventory levels and ordered supplies to keep products in stock. Summary

Skills

Experience

Collaborated with customers to offer solutions to service needs. Created written estimates and obtained customer consent to proceed. Monitored employee performance through analysis of key metrics. Hired, trained and developed service department staff to drive performance.

Adhered to customer service standards to foster satisfaction and retention. Managed service department budget and investigated and resolved discrepancies.

Defined department objectives and monitored performance to facilitate operations.

Forecasted department goals and objectives and enforced deadlines to encourage task progression.

Informed and educated department employees on changes from management.

Delivered positive reinforcement and constructive criticism for employee work efforts.

Inspected completed work to assess quality and identify skill gaps. Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill. Established and enforced clear safety policies to protect workers from injury.

Monitored employee work levels and optimized performance with strategic approaches.

Coordinated efficient maintenance schedules to keep systems running at peak levels.

Researched and provided timely resolution to service discrepancies. Eliminated knowledge gaps by managing continuous training and mentoring strategies for new and junior personnel. Maintained optimal supply levels to meet expected demands without overreaching budget targets.

Investigated accidents and injuries, preparing reports on findings. Boosted customer satisfaction scores by rolling out new motivational initiative for team workers.

Worked with [Type] tools to alleviate workplace accidents. Troubleshot and performed testing to keep telephone and data lines functioning properly.

Mourice Clavelle Plumbing Marysville,

CA

Laborer.Carpentry

05/2009 - 03/2013

Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Prioritized and organized tasks to efficiently accomplish service goals. Juggled multiple projects and tasks to ensure high quality and timely delivery.

Improved operations by working with team members and customers to find workable solutions.

Handled delegated tasks.

Created agendas and communication materials for team meetings. Meeks Lumber And Hardware Yuba City

, CA

Assistant Yard Manager

03/1997 - 03/1999

Complied with standards and protocol requirements regarding warehouse operations, shipping and receiving and material handling. Attended to incoming trucks and used forklifts to move pallets to staging areas.

Met incoming trucks to unload product and used equipment such as forklifts and pallet jacks to transport boxes to storage areas. Planned and prioritized day-to-day shipments and billing in collaboration with warehouse and sales team.

Used balers and pallet jacks in stockroom and on sales floor. Led and managed projects to support logistics efforts and plans. Prepared inventory for shipment by attaching tags and labels. Reported maintenance and repair needs for transportation vehicles and equipment.

Consistently met company and department objectives within budget and time constraints.

Utilized ordering, tracking and billing systems and associated processes. Created and enforced policies and procedures for entire logistics team. Implemented on-the-job training activities to cross-train employees on various tasks.

Assessed needs and allocated resources to meet demand. Handled departmental scheduling to maintain proper staffing for shifts. Supervised staff of [Number] in daily activities, delivering continuous training and coaching to bolster each employee s skill set. Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing [Task].

Created policies and procedures to inform and educate personnel on logistics activities.

Established lasting relationships with clientele through effective issue resolution and negotiation, boosting business opportunities. Rolled out new [Software] to [Number] locations which centralized shipping processes and improved control over time and costs. Identified opportunities to reduce cost and improve productivity. Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.

Analyzed operational performance and implemented plans to attain organizational and financial goals.

Established transportation cost standards and economical shipping practices.

Saved costs through negotiating contracts with freight companies and suppliers.

Monitored spending to ensure that expenses are consistent with approved budgets.

Meeks Lumber And Hardware Grass

Valley, CA

Yard Operations Manager

03/1999 - 11/2009

Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response. Trained, managed and motivated employees to promote professional skill development.

Motivated employees to share ideas and feedback.

Recruited and hired individuals demonstrating passion, dedication and added value to team.

Hired, coached and mentored team of [Number] sales representatives. Trained over [Number] employees on business principles, best practices, protocol and system usage.

Represented integrity and professionalism in business, serving as mentor and role model to staff.

Forecasted sales, allocated resources and managed labor to improve productivity metrics by [Number]%.

Provided leadership to [Number] employees through coaching, feedback and performance management.

Directed all day-to-day operations of [Type] facility to provide safe and enjoyable guest experience.

Formed and sustained strategic relationships with clients. Identified client business and operational needs and introduced services to provide solutions.

Conducted staff evaluations and determined promotions and realignments or reductions in workforce.

Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.

Accurately managed shipment processing, providing direction to associates and overseeing inventory activities.

Assessed team proficiencies, identifying and targeting areas for improvement.

Implemented effective customer service surveys to encourage feedback. Negotiated contracts with leading clientele, encompassing industry- leading organizations and multitude of projects.

Identified and solved complex strategy problems to drive organizational goals.

Devised and implemented strategies to promote organizational growth, penetrate new markets and improve patient care standards and initiatives. Managed scheduling for [Number] employees to optimize productivity. Recruited, identified, and developed [Type] professionals and implemented training and development programs to successfully exceed retention targets.

Analyzed variable data for operations to determine areas for improvement, increased efficiency and potential cost savings.

Generated daily operational and sales reports for corrective action or continuous improvement.

Managed daily operations, client relations and IT. Engaged professionally with [Job title]s and customers to build rapport and nurture relationships.

Oversaw electrical updates, vehicle maintenance, client relations and IT procedures.

Monitored progress by establishing plans, budgets and measuring results. Coached and developed [Number] internal candidates for promotion to general management.

Directly managed team of [Number] and oversaw [Number] staff total in

[Type] and [Type] operations.

Monitored inventory levels on [Timeframe] basis and placed new orders for merchandise to keep supply well-stocked.

SBS Building Supply Marysville, CA

Lumber Yard Foreman

04/1989 - 02/1997

Inspected equipment, facilities and vehicles regularly to assess safety. Maintained and verified records of time, materials, expenditures and crew activities.

Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.

Reviewed orders, production schedules and blueprints to determine work sequences and material shipping dates.

Operated machines and equipment to complete work assignments or to assist workers.

Handled personnel hiring, performance evaluations and disciplinary actions.

Dispatched personnel and vehicles in response to telephone or radio reports of emergencies.

Enforced strict safety rules and regulations to protect workers and minimize company liability.

Planned work assignments and equipment allocations to meet established metrics.

Managed maintenance and repair actions for team equipment and vehicles. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Prioritized and organized tasks to efficiently accomplish service goals. Juggled multiple projects and tasks to ensure high quality and timely delivery.

Demonstrated self-reliance by meeting and exceeding workflow needs. Demonstrated leadership by making improvements to work processes and helping to train others.

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Improved operations by working with team members and customers to find workable solutions.

Motivated and encouraged team members to communicate more openly and constructively with each other.

Exceeded customer satisfaction by finding creative solutions to problems. Henry Smith Peaches Marysville, CA

Forklift Operator

04/1987 - 02/1989

Maneuvered forklift over and around loaded pallets, boxes and other materials.

Maintained current forklift training and certification as required by company policies.

Unloaded incoming items from trucks and rail cars and transported materials to staging area.

Transported material to correct locations and documented inventory changes.

Inspected lifts before use to prevent damage to goods. Reported safety and quality issues to management.

Consistently met deadlines for loading trailers to meet departure deadlines.

Tied and secured loads to prevent shifting or damage to items. Drove industrial vehicles and equipment to transport goods and materials, load and unload designated trailers and route trucks. Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.

Estimated weights, heights and centers of balance to make precise placements.

Logged weight and destination production data in detailed daily logs for management review.

Documented tally sheets, slot changes, shuttle transfers and other paperwork.

Transported, loaded, unloaded and stacked materials. Transferred finished goods and products to holding and loading areas. Moved pallets of merchandise using electric forklifts and electric pallets. Loaded and unloaded product from flat beds and box trailers. Yuba College Marysville, CA

Some College (No Degree) in Biology

Marysville High School Marysville, CA

High School Diploma

06/1989

Local Union Carpentry Apprenticeship Sacramento, CA Apprenticeship Diploma in Contruction.Ground To Finish 07/1990

Driving Boom trucks,Bobtails and various lifts.

Worked with CHP to be certified to maintain safety on our company fleet. How to deal with troubled employees and signs of substance abuse. A license to train a trainer to certify for forklift certificate. Education and Training

Commercial drivers license for 15+ years.

CHP BIT Inspection courses

Sacramento Drug and Personality Training courses.

Forklift Train the Trainer.

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