General Manager Customer Service

Janet Browder

South Bay, Hawthorne CA ***** Ph: 424-***-**** *************@*****.***

PROFESSIONAL

SUMMARY:

Resourceful General Manager driven to cut company costs and boost company revenue through innovative management techniques. Organized and diligent, with excellent written, oral, and interpersonal communication skills. Successful in coaching, building, and motivating dynamic teams. I look forward to joining an organization where I can contribute to company success and the highest level of customer service. EXPERIENCE: ASSISTANT GENERAL MANAGER

HART HOUSE WESTCHESTER, CA

August 2022 - Present

Assist General Manager in operating the entire day to day of popular Plant Based concept founded by Kevin Hart and a team of passionate partners

Maintain inventory, ordering, and scheduling of all front and back of the house employees

Maintain cleanliness in the restaurant by delegating weekly cleaning tasks, and oversee interviewing, onboarding, and development of all new employees

GENERAL MANAGER

DEL TACO LOS ANGELES, CA

December 2017 - August 2022

Responsible for managing and supervising entire restaurant - in addition to scheduling, ordering, payroll, and team member development

Strived to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices

Worked with team members to increase individual performance and set realistic goals for future growth

Performed daily quality checks for both kitchen, walk-in, dining room, and the interior/exterior of the property

ASSISTANT RESTAURANT MANAGER

CARL'S JR LOS ANGELES, CA

June 2013 - October 2016

Effectively worked with management team to train and develop all new incoming employees as the Team Trainer

Up-sold additional menu items, beverages and desserts to increase Cost control

Employee engagement, training and innovation

Performance Reviews Team Leadership

High

volume

Kitchen management

Labor & Food costs

Policy Improvement Goal Attainment

restaurant profits

Followed all established restaurant practices and procedures Communicated clearly and positively with co-workers and management

Took all necessary steps to meet customer needs and effectively resolve food or service issues.

EDUCATION: AUGUST 2016

B.A. - BACHELOR OF ARTS – PSYCHOLOGY

California State University Dominguez Hills, California SKILLS:

REFERENCES: References And Contacts Available Upon Request

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