Executive Housekeeper/ Inspector

TANYA DEARMAN

**** * **** ***, ****, Arizona, ***12, US 480-***-**** **********@*****.***

Program Management, Team

Management

Cleaning Experience Hospitality and

Residential

Communication skills, Customer Service

and guest services

Quality Assurance, Attention to detail

Leadership, Decision Making

1993

Certificate/ Medical Trade School Veterinarian Assisting Pima Medical Institute - Mesa Mesa, AZ

2/19 to 1/23

Executive Housekeeper Staybridge Suites Gilbert, Az Plan and Coordinate housekeeping daily activities and establish performance and development goals for employees.

Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction.

Educate and train all employees in compliance and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties. Promote teamwork and quality service through daily communication and coordination with other department heads.

Manage deep cleaning program

Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.

Responsible for ordering and maintaining adequate housekeeping supplies. Ensuring all PAR levels are IHG standard.

Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.

Assist in all housekeeping duties necessary including making beds and vacuuming and cleaning guest rooms to ensure guest satisfaction. Evaluate the staff on the basis of performance and participation. Report, turn in, and/or log all lost and found items according to established procedures.

Skills

Education

Work History

3/17 to 2/19

Housekeeping Country Inn & Suites by Radisson, Mesa, AZ Mesa, AZ Perform housekeeping duties, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction Inspect public areas, guest rooms/suites are clean and meet standards 2/14 to 3/17

Booking Agent/ Confirmer LogiCall Marketing Tempe, AZ Respond to telephone inquiries, provide quality service to customers and associates about the availability of promotional presentation and location. Providing helpful information, answering questions, and responding to complaints. Verified clients information that was received and put into the database. Screened and Monitored calls to help improve agents performance. Certifications

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