Administrative Assistant Customer Service
Resume:
Yvonne Blakley
advkgz@r.postjobfree.com • 330-***-**** • Youngstown, OH 44512
Dedicated administrative assistant with 20+ years of experience in a high-volume environment, focused on delivering exceptional clerical and operational support for professionals. Efficient mathematics and finance related initiatives, including budget creation and payroll processing. Highly developed communicator with outstanding skills in complex problem solving and conflict resolution.
SKILLS
Communication
Ability to multitask
Team player
Active listening
Delegation
Business writing
Customer service
Computer literacy
Leadership
EXPERIENCE
May 2008 – Present
All Star Driving School, Boardman, OH
Administrative Assistant
Set appointments, managed meeting schedule, bookkeeping tasks, and other general office duties.
Monitored traffic conditions and applied defensive strategies to avoid crashes.
Developed and strengthened client relations by providing knowledgeable support and resolving issues to drive client retention and loyalty.
Consulted with customers to gain feedback and address product or service concerns.
Coordinated and directed staffing within Mahoning, Columbiana, and Trumbull counties to accommodate the large demand for drivers training.
Arranged Zoom meetings for the health and well-being of students to receive class training at home in a safe environment.
May 2001 – May 2008
Aim Transportation Solutions, Girard, OH
Administrative Assistant
Organized and maintained filing of documents by arranging electronically, archiving, and purging.
Handled management of communication to executives by phone, reviewing and prioritizing mail, composing, and typing correspondence.
Coordinated flight and hotel reservations cross country.
Completed on boarding process to new employees and conducted orientation.
EDUCATION
Youngstown State University – Youngstown, OH – Business
Kent State University – Kent, OH – Associate of Arts in Business Administration
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