Lauren Smith

Customer Service

Profile

As a customer service representative with four+ years of experience, I possess a strong track record of delivering exceptional customer service and building positive relationships with clients. I have honed my communication and problem-solving skills to effectively address customer concerns and provide timely resolutions.

My extensive experience in handling customer inquiries, complaints, and requests has enabled me to develop a deep understanding of customer needs and expectations. I am well-versed in handling high-pressure situations and adept at managing multiple tasks simultaneously while ensuring a high level of accuracy and attention to detail.

Employment History

Cashier at AZB FOODS, jacksonvile

January 2020 — April 2021

I was responsible for processing financial transactions between a customer and a business. My primary role was to scan and process customer purchases, accept payment, and provide change and verify the authenticity of cash or credit card payments, counting money, and balancing cash drawers at the end of their shift. I often interact with customers, answering questions, resolving complaints, and providing general assistance as needed.

Customer sales associate/Line cook/Barista at Wawa Inc., Jacksonville

August 2022 — Present

The main role of a customer sales representative is to promote and sell the company's products/services, provide excellent customer service, and build long-term relationships with customers. I am responsible for answering customer inquiries, taking orders, resolving complaints, and providing product or service information. I may also be tasked with following up with customers to ensure satisfaction with their purchase and to address any issues that may arise. I am also tasked with preparing food and drinks for customers; paying close attention to detail and following specific instructions and special orders. I also maintain a sanitary environment following proper cleaning/sanitization protocol and procedure.

Education

Details

Jacksonville, 32277

United States

904-***-****

advkgq@r.postjobfree.com

Date of birth

August 7th Of 2001

Skills

Communication Skills

Adaptability

Leadership Skills

Ability to Multitask

Fast Learner

Customer Service

Critical Thinking

Languages

Spanish

English

International Baccalaureate Highschool diploma, Terry Parker Highschool, Jacksonville

August 2016 — July 2020

Graduated with Full Honors with a certificate in Bi-literacy for Spanish and English

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