Service Representative Center Agent

Sharé Washington

Brooklyn NY ***** 347-***-****

**********@*****.***

Summary

Highly motivated dependable individuals demonstrated ability to individual with demonstrated ability to initiate

appropriate actions, to carry out tasks in an efficient manner. A-team player with effective interpersonal communications

and time management skills, and a can-do attitude. A proven Administrative and Customer Service and Care Coordinator

Skills also knowledgeable in Microsoft Office proficient in Excel PowerPoint and word.

Skills Call Center, Customer Service Representative. Administrative Assistant, Proficient in Microsoft Word, Excel,

Powerpoint

Experience

Dispatcher and Customer Service Representative

All American School Bus Corp.Brooklyn, NY July 2019 to March 2022

● Keeping time and distance logistics in mind

● Plane out appropriate routes using Google maps and GPS

● Informed the customers and DOE of route changers

● Assisted with solving any of the customers problems and complaints

Grace January 2019 to May 2019

● Experienced in Digital organizing of alumni records for organization records

● Research for special events and planning

● Salesforce’s data entry clean up

Dispatcher and Customer Service Representative

Maggies Paratransit Corp. - Brooklyn, NY January 2017 to May 2018

● Plane out appropriate routes using Google maps and GPS. Adept Avlm system for vehicles

● Keeping time and the distance logistics in mind

● Informed the customers of the route and changers

● Assisted with solving any of the customers problems and complaints.

● Performed other duties as assigned

Care Coordinator

Workmen's Circle - Bronx, NY May 2016 to October 2016

● Patient Navigators and interaction with the Care team

● Organized with confidential client material, appointment tracking.and caseloads

● Provided day to day support. supervision,and performance reviews for patient

Travel Planner/ Reservationist Agent

Global Contact Service (previously known as First Transit (MTA) - Queens, NYJune 2006 to December 2014

Responsibilities

● Planed out appropriate routes keeping time and distance logistics in mind

● Charted out rotes using maps and GPS

● Make and confirm reservations for passengers

● Inform customers of route and reservation changes

● Assists with solving customer problems and complaints

● Perform other duties as assigned

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