Service Representative Data Entry

Joyce Crowder

336-***-**** • **********@***.*** • McLeansville, NC 27301

Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Hardworking and accustomed to fast-pace call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives.

Summary

Skills • Understanding Customer Needs

• Data Entry

• Responding to Difficult Customers

• Upbeat and Positive Personality

• Call Center Operations

10/1995 - 12/2017

Customer Service Representative, V F Jeanswear, GREENSBORO, North Carolina

06/1988 - 08/1995

District Sales Manager, Avon Products Inc., Atlanta, GA Experience

• Fielded customer complaints and questions to their satisfaction. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions and growing relationships.

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Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

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• Mentored new employees on procedures and policies to maximize team performance. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

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Trained and mentored sales team members in customer relations, customer service and product knowledge.

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• Set clear objectives and helped team members develop plans to achieve goals. Performed monthly sales meetings to provide recognition and training for sales representatives.

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Tracked and analyzed sales reports and developed different strategies for those wanting to make more money.

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• Led, coached and developed employees to achieve sales goals. 07/1972

High School Diploma

Northeast Guilford High School, Mcleansville, NC

Education And

Training

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