VICTOR BETTS

advkea@r.postjobfree.com

312-***-****

PROFESSIONAL SUMMARY

United States Airforce Veteran with help desk and graphic design skillsets. Able to address daily end-user issues via Skype and Microsoft Teams by responding to incoming IT requests. Ability to diagnose and resolve technical hardware and software issues by resetting passwords using acting directory software using the remote to desktop application. Confident in performing a variety of maintenance, end-user support while ensuring end-user workstations meet the data extracting requirements.

EDUCATION

Bachelor of Arts, Graphic Design Earned June 2003

Columbia College Associate of Applied Science, Audio-Visual Production Services

Community College of the Air Force Earned 1990

WORK HISTORY

Columbia College, Office of Community Arts Partnerships Chicago, IL

Adobe Certified Instructor/Motion Graphic Artist October 2019- April 2021

Developed web design curriculum for incoming freshmen learning the Adobe Creative Suite Version 6

Delivered training to students to learn digital color correction of photographs, layout of brochures and newspapers as well as video editing techniques

Provided pre- and post-production on-air graphics to be used for Federal, State and Local events throughout the city for cable access network channels 2, 3 and 49. These works were designed with 3D animation programs such as Maya Unlimited 6.5, Final Cut Pro and the Adobe Creative Suite 6.0

These concepts were recovered on DV, Beta and VHS tapes in the Master Control Suite with various patching and post-editing procedures. Supervised the master control suite in order to maintain proper video and audio sequences for the motion graphic Station IDs

Cook County Clerk of the Circuit Court Chicago, IL

Help Desk Technician November 2008-April 2021

Assisted 95% of end users in solving data entry requests by having them share their screen using Skype for Business

Instructed electronic case filing, utilized Tyler Odyssey software that is able to be tracked using Cherwell Job Status System

Restored application icons on end-users’ remote desktop by establishing original file location located on server

Accessed PC IP addressed accessed through the DOS Command prompt through entering IPCONFIG

Restored employee profiles by putting them back in the Mainframes Data base using PC IP address

Set up the Creston Audio/Video system via podium control systems housed in the podium

On the Spot Graphics Chicago, IL

Owner September 2004- October 2008

Met with clients to determine their project needs and wants; designed various projects such as obituaries, posters, flyers, brochures, photo restoration

Used Adobe PhotoShop to create projects

Utilized social media, word of mouth, newspaper advertisements, door to door as marketing for clients

Billed clients using Microsoft Excel based on the project

Chicago Public Schools Chicago, IL

Substitute Teacher September 2001- August 2004

Followed existing lesson plans to provide instruction to assigned students,

Responsible for establishing positive learning expectation standards for all pupils,

Applied contemporary principles of learning theory and teaching methodology, drawing from the range of instructional materials available in the school,

Maintained accurate attendance records and seating charts;

Encouraged student growth in self-discipline and positive self-concept; ensures fairness in teacher-pupil relationships and exhibits an understanding and respect for students;

Coordinated and attended class field trips; may work in extracurricular and after-school activities;

Utilized appropriate resources available in the school

City of Chicago, Mayor’s Press Office of Cable Communications Chicago, IL

Chief Graphic Artist August 1998- September 2004

Designed graphic content, illustrations, and infographics

Managed graphic designs from conception to delivery

Reviewed junior designer drafts to ensure quality

Generated fresh concepts

Ensured brand consistency throughout various marketing projects

Worked as a liaison between the marketing and design teams to ensure deadlines are met

Kept up-to-date with industry developments

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