Data Entry Desk Technician
Resume:
VICTOR BETTS
**************@*****.***
PROFESSIONAL SUMMARY
United States Airforce Veteran with help desk and graphic design skillsets. Able to address daily end-user issues via Skype and Microsoft Teams by responding to incoming IT requests. Ability to diagnose and resolve technical hardware and software issues by resetting passwords using acting directory software using the remote to desktop application. Confident in performing a variety of maintenance, end-user support while ensuring end-user workstations meet the data extracting requirements.
EDUCATION
Bachelor of Arts, Graphic Design Earned June 2003
Columbia College Associate of Applied Science, Audio-Visual Production Services
Community College of the Air Force Earned 1990
WORK HISTORY
Columbia College, Office of Community Arts Partnerships Chicago, IL
Adobe Certified Instructor/Motion Graphic Artist October 2019- April 2021
Developed web design curriculum for incoming freshmen learning the Adobe Creative Suite Version 6
Delivered training to students to learn digital color correction of photographs, layout of brochures and newspapers as well as video editing techniques
Provided pre- and post-production on-air graphics to be used for Federal, State and Local events throughout the city for cable access network channels 2, 3 and 49. These works were designed with 3D animation programs such as Maya Unlimited 6.5, Final Cut Pro and the Adobe Creative Suite 6.0
These concepts were recovered on DV, Beta and VHS tapes in the Master Control Suite with various patching and post-editing procedures. Supervised the master control suite in order to maintain proper video and audio sequences for the motion graphic Station IDs
Cook County Clerk of the Circuit Court Chicago, IL
Help Desk Technician November 2008-April 2021
Assisted 95% of end users in solving data entry requests by having them share their screen using Skype for Business
Instructed electronic case filing, utilized Tyler Odyssey software that is able to be tracked using Cherwell Job Status System
Restored application icons on end-users’ remote desktop by establishing original file location located on server
Accessed PC IP addressed accessed through the DOS Command prompt through entering IPCONFIG
Restored employee profiles by putting them back in the Mainframes Data base using PC IP address
Set up the Creston Audio/Video system via podium control systems housed in the podium
On the Spot Graphics Chicago, IL
Owner September 2004- October 2008
Met with clients to determine their project needs and wants; designed various projects such as obituaries, posters, flyers, brochures, photo restoration
Used Adobe PhotoShop to create projects
Utilized social media, word of mouth, newspaper advertisements, door to door as marketing for clients
Billed clients using Microsoft Excel based on the project
Chicago Public Schools Chicago, IL
Substitute Teacher September 2001- August 2004
Followed existing lesson plans to provide instruction to assigned students,
Responsible for establishing positive learning expectation standards for all pupils,
Applied contemporary principles of learning theory and teaching methodology, drawing from the range of instructional materials available in the school,
Maintained accurate attendance records and seating charts;
Encouraged student growth in self-discipline and positive self-concept; ensures fairness in teacher-pupil relationships and exhibits an understanding and respect for students;
Coordinated and attended class field trips; may work in extracurricular and after-school activities;
Utilized appropriate resources available in the school
City of Chicago, Mayor’s Press Office of Cable Communications Chicago, IL
Chief Graphic Artist August 1998- September 2004
Designed graphic content, illustrations, and infographics
Managed graphic designs from conception to delivery
Reviewed junior designer drafts to ensure quality
Generated fresh concepts
Ensured brand consistency throughout various marketing projects
Worked as a liaison between the marketing and design teams to ensure deadlines are met
Kept up-to-date with industry developments
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