Pharmacy Tech Customer Service
Resume:
Monya Chapman
Gainesville, GA 30501
*************@*****.***
Career Objective
Dependable employee trained in supervisory positions with excellent customer service skills seeking an opportunity to take the next career step and to bring years of experience and dependability to the team.
Summary of Qualifications
*Bilingual, customer service driven. Management & ability to lead a team. Detail oriented and punctual
*Pharmacy skills & senior care
*Supervisor skills. Ability to lead teams of 20 or more.
*20+ years of experience ranging from customer service & supervisory
*Exceeds under pressure, team leader, organized with excellent time management
*Utilizes and enforces industry standards of safety and sanitation
Certifications / Accomplishments
*CPHT
*Dean’s List: 3 consecutive semesters with a GPA of 3.75
*President’s list: 2 consecutive semesters with a GPA of 4.00
Education
Monroe College for Business, New York, NY 09/1981-04/1983
Associate of Business
Professional Experience
Cook Shift Leader, The Oaks at Limestone Gainesville, GA 09/2020-Present
Prepared meals for senior residents
Followed strict guidelines & procedures according to state & federal standards
Promoted person centered care and followed dietary restrictions
Environmental Services, The Oaks at Limestone Gainesville, GA 06/2018-09/2020
Ensured cleanliness & sanitation of bedrooms, bathrooms, & common areas
Followed state & federal guidelines to ensure health code standards
Certified Pharmacy Tech, Northern Pharmacy Baltimore, MD 07/2016 - 01/2018
Retrieved medications & filled prescriptions for a warehouse pharmacy.
Meds were disbursed according the federal & state guidelines with an emphasis on company’s core values.
HIPPA trained & certified
Certified Pharmacy Tech, CVS Pharmacy Baltimore, MD 04/2013-07/2018
Minimized and maintained accuracy through consistent adherence to proper medication handling techniques & industry best practices
Maintained efficiency by balancing customer needs with pharmacy workload
Reconciled account issues & resolved prescription problems via telephone and in person
Assisted with billing & order entries with high efficiency & accuracy. Confirmed insurance verification.
Experience with confidentiality & HIPPA standard
Volunteer Services
3 Sistas & Anonymous Prophet (3 years)
Non-profit organization that fed homeless people and volunteered our time to care for individuals
Riverside Church NYC (2 years)
Food pantry worker
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