Customer Service Associate

BETH A FLAGG **** Middle Street New Haven IN ***** 260-***-****

Highly motivated individual with 39 years of both managerial and organizational experience. Successful with multi tasking and diverse workforce. Outstanding problem identification and resolution skills. Successful in establishing effective relationships with leaders and vendors. Known for providing outstanding customer service through careful attention to details.

Lincoln Financial Group

Service Processor Assistant, Imaging Department June 2019 – to present

Record Retention June 2018 – June 2019

Sorted and prepped USPS, FedEx, UPS and Express mail for 5 different business lines. Scanned and indexed prepared work into system for business lines. Made departmental mail runs. Prepared returned checks for Cash Receipts. Assisted on special projects. Office supply management. Validated active contracts.

Motor Sports Inc, River City Harley Davidson

Shipping /Receiving Clerk March 2017 – April 2018

Received daily shipments/inspected for damages, validated with purchase order, manifests and invoices for accuracy. Answered phone calls, redirected calls or took messages. Provided excellent customer service both in person and over the phone. Updated and maintained the database with purchase order and other documents. Notified customers of special orders updates. Packed and prepared items for shipping.

Meijer

Service Coordinator March 2016 - March 2017

Customer Service Associate March 2015 - March2016

Cashier March 2014 - March 2015

Provided superior customer service. Created daily lane assignments, performed cashier audits. Distributed cash drawers daily, maintained cash flow for self scan registers. Preformed weekly analyses of cashier scanning rate. Made daily cash deposits to the cash office. Created cashier/utility workers break and lunche schedules. Processed store exchanges, returns and refunds. Processed Western Union and USPS transactions. Sold money orders, lottery tickets and coordinated equipment rental.

Provide employee support for new Meijer Store opening. Trained new employees and explained Meijer reward system

Scooters Plus

Owner September 2009-March 2014

Purchase and sold 2 wheel 49cc scooters from wholesaler. Fully assembled scooter and product delivery. Inventory and ordering of parts, accounts receivable and payable. Processed credit card payments. Filed and paid all required taxes with the IRS. 5 star reviewed business.

References

Candy Butler Luann Hamilton Ange Park Bob Vernon

Imaging/Incoming Assistant Director R N Retired Logansport

Mail Service Processor of Nutrition Police Office

260-***-**** 574-***-**** 419-***-**** 574-***-****

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