Sales Associate Customer Service

** **** ****** ** # ** • Northlake, IL ***** • 312-***-**** • **********@*******.***

L U I S AGUI LAR

OBJECTIVE

To obtain a position where I can maximize over 30 years of business-to- business account management, business strategizing, excellent usage of marketing tools, relationship, and team building, and program development to increase productivity and retention of associates while following all Amazon rules and safety regulations. SKILLS & ABILITIES

E-commerce sales-strategizing. Staff development. Efficiently traveled throughout the US and US territories, Mexico, China, and the Caribbean Islands for over 15 years. Fluent in Spanish. Efficient in office 365 and iOS and creating live platforms to maximize communication and data analysis. Create and execute business and financial plans to adjust to trends while maintaining and increasing profits. Create point-of-purchase materials to engage end-users and sales staff and create product awareness.

Efficiently train and develop staff. Have been working EXPERIENCE

Merchant Service Provider 01/2020 to Present Chicago, IL Self Employed Financial Technology Account Executive

Partnered with five large merchant service providers to create an extensive portfolio of financial

technology services, including hardware and

software, and create a web presence.

Business-to-business prospecting to gain market share in the financial technology industry in IL.

Help merchant analyzes their business operations to lower the cost of all unnecessary expenses.

Help merchants integrate technology to reduce the cost of labor and increase sales productivity.

21 King Arthur Ct # 18 • Northlake, IL 60164 • 312-***-**** • **********@*******.*** Amazon MDW2 Cross-Dock Facility 09/2020 To Present Joliet, IL Tier One Associate / Process Guide

Critical roles include Jam Clearance, Robot Operator, Learning Ambassador, TDR, EPJ, Clamp RC Operator, RC Operator, Problem Solve, and Universal.

I always strive to maintain high productivity in all roles while exercising all safety protocols.

I am currently floating between the Outbound, EOL, Fluid, And Learning Department.

Support area managers by training associates, understanding the workflow, and reviewing and updating SOP compliance to meet all shift goals.

From 08/2019 to 09/2020, Buffalo Grove, IL

Self-Employed Day Trader

2019-08 to 2019-09: Created a trading station by installing 3 Mac Minis, 7 LCDs, and three iPads controlled with one keyboard and one mouse.

2019.09: Installed day trading software and increased internet speed to 1 Gbps to limit latency, analyze markets in real-time, and increase storage capacity to two terabytes to create a digital library.

Attend earning calls in US and Chinese companies to assess risk factors on long-and short-term investments.

2020.12.31 to 2021-12.31: I stayed profitable in a crashing stock market by trading $62,000,000 in assets on the upside, which resulted in a .017513% profit.

06.2020 to 02.21: In a simulated module, I increased equity from 200k to $438,778.86 / 202.98% by analyzing critical factors such as current and future consumer demand, learning curves, product improvements based on research and development that lowers the costs of

manufacturing.

21 King Arthur Ct # 18 • Northlake, IL 60164 • 312-***-**** • **********@*******.*** Roland Corporation US from 02/2008 to 08/2019 Los Angeles, CA District Sales Manager

North Dakota, South Dakota, Minnesota, Wisconsin, Illinois, Iowa, Nebraska, Missouri, and Indiana.

Meet with owners or account principals to analyze the business’s sell-through and sell-in.

I interacted with over 300 sales associates to encourage communication to maximize opportunities for consistent profitability in retail and eCommerce.

Educate dealers on current trends to execute long and short-term strategies to maximize profits and increase sales turns while staying competitive.

Create a database to house easy-to-read live database platforms.

Prospect for new dealers by analyzing territory demographics to identify the need for more representation. The best account that I opened was in 2018; this was a one- billion- dollar- per- year e-tailer and accounted for a 25% increase in sales revenue in my territory.

Responsible for store-in-store concept Foresta and Planet X displays across the US, including Puerto Rico and Mexico.

From 2008 to 2019, I increased my income from $74,027 to

$107,273 / 45% by getting promoted three times and exceeding every position’s expectations and sales goal.

During my 11 years and eight months at Roland Corporation, I won several sales awards, including outstanding sales performance, an employee of the year, and many sales awards. Yamaha / PMC from 03/2006 to 02/2008 Miami, FL

Outside Sales Events Manager

Vermont, New Hampshire, New York, Massachusetts, Virginia, Pennsylvania, South and North Carolina, Georgia, Florida, And Los Angeles.

Learned Costco’s culture and POS system to introduce Road Show Events of high-end pianos.

I have interacted with local dealers to handle event operations, including recruiting sales staff, merchandising, planning a 24-event-per-year calendar, booking travel, and interacting with Costco buyers and store managers.

We delivered consistent results of 68k to 165k for every 10-day- event twice per month.

I assisted with all end-users product-service inquiries. 21 King Arthur Ct # 18 • Northlake, IL 60164 • 312-***-**** • **********@*******.*** Jordan Kitts Music from 2000 to 03/2006 College Park, MD Assistant Sales Manager and Outside Sales Associate Virginia, Pennsylvania, Maryland, And Atlanta, GA

I assumed a leadership role for the biggest sales event in JKM’s history, which produced 2 million dollars in retail sales in four months.

I consistently met sales goals for store promotions and outside sales events in Washington, DC, Northern Virginia, Maryland, and Pennsylvania.

Responsible for 850k / 50% of store sales volume in a 1.7 million-per-year store with a staff of 4 sales associates.

As a sales manager, I was responsible for daily cash audits, merchandising the floor, creating a welcoming retail environment for customers, and motivating sales staff.

Intensive focus on contact management that included cold calling and lead farming.

Woodward & Lothrop / Hecht’s from 1992 to 2000 Chevy Chase, MD

Cash Office & Customer Service Manager

Cash Office operation management for 112 million dollars per year store.

I introduced and maintained new cash office policies and procedures.

I developed and supervised a cash office and customer service staff of 4 associates.

Kept accurate records of 140 cash registers and associates to ensure accuracy

I trained and developed all customer service staff. EDUCATION

LEADERSHIP

1992 High Point High School Beltsville, MD

High School Diploma

Throughout my retail and wholesale career, I’ve learned the importance of encouraging teamwork, communication, and input- seeking at all levels.

Being a strong leader is having the humility to admit to weaknesses, learn from mistakes, and self-educate to execute strategies and direction that will yield substantial results.

A vital part of a strong leader is organizing and inspiring a team to 21 King Arthur Ct # 18 • Northlake, IL 60164 • 312-***-**** • **********@*******.***

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