Customer Service General Manager
Resume:
DREAM JOB
ABOUT
EXPERIENCE
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My dream job would be to own and operate my own restaurant. I am a hardworking individual with a passion to strive for creating the best guest experience. My career in the restaurant industry has surpassed a decade thus mastering the art of multitasking in high-stress environments. I have extensive knowledge with P&L's and sales goals whilst focusing on labor. My dedication to the service industry is centered on a drive to meet deadlines and advance the goals of the restaurant I work for.
General Manager – Kroll's South Loop
Feb. 2021 to Present (2 years)
1736 S Michigan Ave, Chicago, IL, United States
Role & Tasks
Overseeing FOH & BOH staff. Organizing and maintaining HR. Planning & scheduling private events and or buyouts. Monitoring percentages and food/liquor costs. Multi-Unit Manager – 4star restaurant group
Jan. 2019 to Feb. 2021 (2 years and 1 month)
Role & Tasks
Overseeing FOH staff while creating schedules and monitoring P&Ls, sales goals & labor reporting. Ensuring guest satisfaction.
Server – saranello’s
Sep. 2017 to Dec. 2018 (1 year and 2 months)
Role & Tasks
Providing excellent service while exceeding guest expectations. Maintaining front of house responsibilities.
Server – maggiano’s
Feb. 2015 to Sep. 2017 (2 years and 6 months)
Role & Tasks
Providing excellent service while exceeding guest expectations. Maintaining front of house responsibilities.
Awards
Top performing server
Server – Rainforest Cafe Gurnee
Jan. 2014 to Jan. 2015 (11 months)
Role & Tasks
Proving excellent service to guests while helping children tour the restaurant. Server – Joe’s Crab Shack
Jan. 2012 to Jan. 2014 (2 years)
Role & Tasks
Providing excellent service while assisting guests in opening crab legs. James Rusesky
Chicago, IL
via Culinary Agents Resume 1 of 2
EDUCATION
SKILLS
ORGANIZATIONS &
VOLUNTEER ACTIVITY
INTERESTS
LINKS
Highlighted
Wine & Beverage
Beer Knowledge, Cocktail Making, Coffee Knowledge, Food and Beverage Pairing, Spirits Knowledge, Wine Service
Service
300+ Covers Per Night, Customer Service, Fine Dining Service, Floral Arrangement, High Volume Service, Service Procedures
Business Operations
Food Safety Knowledge, POS Systems, Pricing
Culinary & Kitchen
Food Preparation, Gluten Free Cooking, Menu Development Certificates & Education
Food Handler Certification, ServSafe Certified, TIPS Certified Cross-Functional
Can Lift Up to 50 Lbs, Conflict Resolution, Time Management Reading & Outdoor activities
Science – College of DuPage
2010 to 2012
Associates Degree, GPA: 3.75
425 Fawell Boulevard, Glen Ellyn, IL
Military Order Purple Heart (Donor)
2014 to Present
Description
Provide clothing donations.
Village Church (Volunteer)
2010 to Present
Description
Helping to organize incoming donations.
Website – ************@*****.***
Website – 847-***-****
James Rusesky
Chicago, IL
via Culinary Agents Resume 2 of 2
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