Customer service

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

DIEANJANA

SMITH

D

**** **** ****** **, ****, Glendale, AZ 85301, 480-***-****, ***************@*****.*** Persuasive Call Center experienced in soliciting purchases and donations over cold and warm telephone calls. Manage administrative and financial requirements accurately, including setting up accounts, processing orders and completing payments. Excellent call control, time management and sales abilities.

Energetic sales professional bringing solid background in successful telephone promotions. Keep calls moving, overcome objections and lock in sales. Manage customer calls, encouraging customers online and talking to break down barriers. Capable housekeeping experienced working in challenging environments. Excited about the opportunity to take the next career step with Banner. Dedicated looking to obtain a new, challenging position. Works well under pressure, adaptable, and ready to be a strong team player.

Mature individual offering a transferable skill set complimentary to the housekeeping position requirements. Adapts easily to new situations, company cultures, and work processes. Honest and ethical employee eager to be considered for an open position with banner. Call control Records maintenance Product promotion Google Drive Recordkeeping Written communication

Cultural awareness Scheduling Public speaking

Coordination Social perceptiveness Critical thinking Task prioritization

Outbound Call Center Agent March 2020 - Current

remx -ciox Glendale, AZ

Moved customers swiftly through sales process by scheduling appointments for presentations and personal meetings.

Opened and updated customer accounts with personal information, payment methods and order details.

collect audit medical records

scheduled CRS specialist

Housekeeper January 2018 - April 2018

marriott happy valley, Arizona

Kept kitchen surfaces, appliances, and utensils clean. Removed soiled sheets and towels to replace with fresh items. Kept bathrooms clean with regular wipedowns, trash collection, and supply restocking. Managed residents' linens and personal laundry, averaging 40 loads of laundry each week. Supported sustainability by properly sorting and disposing of trash and recyclables. S

EDUCATION

Deep-cleaned appliances such as refrigerators, ovens, and washers regularly. Planned quarterly deep-clean services, including moving and cleaning under appliances and shampooing carpets.

Reduced allergens with regular dusting and sanitizing. Cleaned 22 room per daily by expertly managing time and performing quality work. Set service appointments, organized maintenance calls, and shopped for household groceries. Housekeeper September 2016 - February 2017

anhiser busch st.louis, missouri

McCluer South Berkely HIgh, St.louis, MO May 2010

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