Camay Coke-Dodd

**** *********** *****,

North Chesterfield VA 23234

Phone: 804-***-****

advk79@r.postjobfree.com

OBJECTIVE: In addition to my design qualifications obtained through Collage, I will bring a strong sense of dedication, motivation, and responsibility to Company, which is renowned for cutting-edge design and a collaborative work atmosphere.

EXPERIENCE: (2020-Present) TTEC AT Home Inc.

Customer Service Representative

Giddy Hall All Age School (2002-2003)

Part-time Teacher

Black River Health Center (2003-2004)

Filing Clerk

New Market People’s Cooperative Bank (2007)

Customer Service Representative

Global Gateway Solutions (2010-2013)

Customer Service Representative

QUALIFICATION:

• Handle and carefully respond to all customer inquiries

• Provide excellent customer service through active listening

• Work with confidential customer information and treat it sensitively

• Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding

• Appropriately communicate with customers, exercising retention efforts if needed

• Identify customers who are comparison-shopping and inquiring about contract terms, assisting the customer with the correct price plan

• Compassionately handle sensitive situations surrounding insurance needs and education Respond to all customer and employee inquiries and issues with a positive attitude.

• Audit and verify paperwork against company policies, providing notice to customers set by company procedures.

• Answer customer questions related to errors found.

• Any other task required to facilitate the movement of paperwork from the client to the company.

• Assist customer support team with questions related to the policies and assist in identifying what's needed for special processing applications submitted by customers.

• Provide excellent customer service to all customers in a high-production, fast-paced environment.

EDUCATION:

Bethlehem Moravian College

2008-2010

Black River High School

1999-2002

Caribbean Secondary Examination Council (CSEC-CXC) English

History

Social Studies

Principles of Business

Principles of Accounts

INTERESTS:

Reading, Listening Music, Communicating with people and Travelling KEY SKILLS:

Great communication skills, great listening skills, computer literate, great work ethics and works well on my own

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