SUSANA MANZANARES advk5f@r.postjobfree.com • 951-***-****

Norco, CA 92860

BILINGUAL CUSTOMER SERVICE PROFESSIONAL

Experienced professional with proficiencies in customer service, account management, sales, and product ordering. Fluent in English and Spanish and dedicated to providing excellent service to current and new customers. Able to navigate high-volume and fast-paced environments while maintaining work accuracy and integrity. Results-oriented with an aptitude for developing relationships, cultivating partnerships, and growing businesses.

AREAS OF EXPERTISE

●Complaint Resolution

●New Product Information

●Spanish Translation

●Data Collection

●Microsoft Excel (Beginner)

●Microsoft Word (Beginner)

●Reporting

●Phone Etiquette

●Excellent Communication Skills

●Sound Judgement

●Billing Inquiries

Account Management

KEY ACCOMPLISHMENTS

●Founded a privately held distributor of stem cell nutrition and superfood formulas, managing all processes including ordering raw materials, shipment to lab, and ensuring final product meets specifications.

●Created, developed, and produced all proprietary formulas.

CAREER EXPERIENCE

Stem Global Connexions / Stem Vida International, Norco, CA

Owner / Founder 05/2012 - 01/2021

●Managed day-to-day business operations including product development, merchandise sales, team management, and inventory.

●Delivered prompt service to a client base of mostly Spanish-speaking customers.

●Trained and developed sales team to build human capital.

●Responsible for growth, direction, stability, and daily functions of the business.

●Evaluated suppliers to maintain cost controls and improve operations.

●Worked closely with customers to answer product and service questions, explaining medicinal benefits and suggesting items for purchase.

●Monitored sales team and ensured customer issues were solved in a timely manner.

●Nurtured forward-thinking, inclusive, and performance-driven company culture to lead industry innovations.

●Maximized revenue, profit, cash flow, income, and long-term net worth.

EDUCATION

General Studies, Courses Completed

Orange County Community College – Costa Mesa, CA

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