Customer Service Support Assistant
Resume:
TINA GILBERT
ATHENS, AL 35611
****.********@*****.***
EXPERIENCE
APRIL 2020 – FEBRUARY 1, 2023
ADMINISTRATIVE SUPPORT ASSISTANT II, ALABAMA MEDICAID, STATE OF ALABAMA, MADISON COUNTY
FRONTLINE CUSTOMER SERVICE.
ENTER AND ASSIGN NEW MEDICAID CASES.
ANSWER TELEPHONE INQUIRY/SWITCHBOARD.
OPEN AND DISSIMINATE MAIL.
MAINTAIN OFFICE SUPPLIES AND EQUIPMENT.
APRIL 2014 – APRIL 2020
RESTITUTION RECOVERY OFFICER, DISTRICT ATTORNEY’S OFFICE, STATE OF ALABAMA, JEFFERSON COUNTY
LOCATING AND CONTACTING DEFENDANTS TO COLLECT RESTITUTION OWED TO VICTIMS AND THE COURT.
PREPARING, PRINTING, AND FILING REPORTS AND ELECTRONIC MOTIONS.
SCREENING AND PREPARING WORTHLESS CHECK WARRANTS FOR ISSUE BY THE DISTRICT COURT MAGISTRATE.
AUGUST 1999 – APRIL 2014
DISTRICT COURT MAGISTRATE AND COURT SPECIALIST, STATE OF ALABAMA, JEFFERSON COUNTY
SENIOR MAGISTRATE WITH RESPONSIBILITY FOR OFFICE CONTROL.
INTERVIEWING VICTIMS FOR ISSUE OF MISDEMEANOR WARARANTS.
ISSUING MISDEMEANOR AND FELONY WARRANTS; SETTING OF BAIL.
ANSWERING TELEPHONE INQUIRIES FROM THE PUBLIC AND LAW ENFORCEMENT.
ISSUING ALIAS AND PROBATION VIOLATION WARRANTS AT THE ORDER OF THE JUDGE.
ISSUING SUBPOENAS.
EDUCATION
PARALEGAL CERTIFICATE – AUBURN UNIVERSITY, AUBURN, AL
HIGH SCHOOL DIPLOMA – TW MARTIN SCHOOL, GOODSPRINGS, ALABAMA,
AREAS OF EXPERTISE
CUSTOMER SERVICE
TIME MANAGEMENT
TELEPHONE INQUIRY/SWITCHBOARD
COMMUNICATION
PROBLEM SOLVING
MULTITASKING
TECHNOLOGY PROFILE
WINDOWS/EXCEL/WORD/OUTLOOK/FILEMAKER/CARES
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