Service Representative Data Entry

Shenna George

Brooklyn, NY

*************@*****.***

(347) - 206 -9782

PROFILE SUMMARY:

Dedicated Professional with extensive experience in customer service and business management. Solid team player with an upbeat, positive attitude and excels at managing multiple priorities in a fast paced environment. Looking to obtain a position in a company where I can utilize my skills and demonstrate my customer support abilities. EDUCATION & CERTIFICATIONS:

East New York Family Academy - Brooklyn, NY:High School Diploma SKILLS:

● Business Management and Customer Relations

● Strategic and Critical Thinking

● Time Management and Organization

● Record-Keeping and Data Entry

● Communicative and Interpersonal

● Software Programs

PROFESSIONAL EXPERIENCE

Berchdaslayer LLC

Brooklyn, NY 02/2012 - Present

Operations Specialist

● Managing day-to-day operations.

● Optimizing operational processes and procedures for maximum efficiency while maintaining quality standards.

● Identifying ways to improve customer experiences.

● Overseeing the operations team and assigning tasks.

● Interacting with customers and suppliers, answering questions, and resolving issues.

● Tracking and reporting on operational performance.

● Maintaining policy and procedure documents.

Sitel Group

Remote 02/2022 - 08/2022

Customer Service Representative (IT)

● Answered or made calls to clients to learn about and address their needs, complaints, or other issues with products or services.

● Responding efficiently and accurately to callers, explaining possible tech solutions, and ensuring that clients feel supported and valued.

● Engaged in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

● Developed lasting relationships with clients and other call center team members based on trust and reliability.

● Utilized software, databases, scripts, and tools appropriately.

● Understood and strived to meet or exceed call center metrics while providing excellent consistent customer service.

City Of New York Parks & Recreation

Brooklyn, NY 01/2016 - 02/2017

Member Services Representative (Seasonal)

● Answered phone calls and written questions, concerns, and complaints regarding membership.

● Provided information on membership fees, policies, processes, benefits, products, and services.

● Actively listened to members and identified their needs.

● Investigated and resolved or escalated membership and payment issues.

● Assessed member eligibility and processing payments, applications, and requests.

● Documented all inquiries and maintained accurate membership records. Macys

Brooklyn, NY 10/2014 - 12/2015

Sales Associate

● Greeted customers, responded to questions, improved engagement with merchandise and provided outstanding customer service.

● Operated cash registers, managing financial transactions, and balancing drawers.

● Increases in store sales, achieving established goals.

● Maintained an orderly appearance throughout the sales floor.

● Introduced promotions and opportunities to customers.

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