Service Representative Medical Assistant

Janely Diaz

***** ** *** **., *****, FL ***** – 954-***-****- *******@*****.***

Professional Summary

My objective is to obtain a rewarding position that will allow for continued personal growth and to utilize the knowledge that I have acquired and further develop my skills.

Skills

OB/GYN procedures

HIPAA Compliance

Trustworthy

CPR Certified

Customer Service Experience

Fast Learner

High Dependable

Excellent Attention to Detail

Bilingual

Responsible and Reliable

Punctual

People friendly and easy to get along with

Work History

Medical Assistant, 06/2014 to Current

All Women’s Healthcare of Sawgrass- Pembroke Pines, FL

Maintained a clean, healthy and safe environment.

4 years clinical experience.

Followed all appropriate procedures.

Prepared blood and urine lab specimens for diagnostic evaluation.

Supported duties for diagnostic procedures and treatment such as setting up and assisted the physician with the procedure.

Answered patient’s call for care.

Monitored expiration of medical supplies and medications.

Obtained pre- and post-treatment vital signs and weight.

Receptionist, 08/2013 to 06/2014

YBK&G- Weston, FL

Answered telephone inquiries from clients, vendors and the public

Kept reception area clean and neat to give visitors a positive impression of the company.

Greeted customers and visitors in-person and via telephone calls.

Bank Teller, 05/2009 to 05-2013

Publix Employees Federal Credit Union- Pembroke Pines, FL

Maintained friendly and professional customer interactions.

Organized, stocked and maintained the teller window area.

Executed customer’s transactions, including deposits, withdrawals, money orders and checks.

Sold cashier’s checks, traveler’s checks and money orders.

Coordinated daily cash reconciliation at a high-volume location.

Customer Service Representative, 05/2005 to 05/2009

Publix Super Markets Inc.- Cooper City, FL

Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.

Bagged sold merchandise per customer request.

Answered customer questions regarding merchandise and pricing.

Directed calls to appropriate individuals and departments.

Provided elevated customer experience to generate loyal clientele.

Assisted customers promptly and politely, in person and via telephone.

Education

High School Diploma- 2004

McArthur High School- Hollywood, FL

CCMA- Medical Assistant, 2014

Concorde Career Institute- Miramar, FL

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