Galena Harrow

**** ******* ***. ********, ** ****7 – 614-***-**** –

advk32@r.postjobfree.com

Objective

Highly motivated and experienced Client Program Supervisor seeking career advancement with growth oriented organization. Experience Client Delivery Manager

Adecco Staffing Columbus, Oh

12/15/2015-Present

Managed on-site locations with a staff of 75-140 associates.

Identified qualified temporary employees through recruiting and interviewing by using Indeed/ Snag a job/ internal Data Base/Facebook/grass rooting/job fairs and referrals.

Completed hiring process by using USVerify, close I9, complete drug screens, start backgrounds and provide associate with all pertinent information regarding client specifications.

Perform time keeping functions on Kronos and Peoplenet. Run weekly payroll reports and resolve any payroll issues.

Filled and serviced client orders. Managed a client base of 75- 140 associates. Filled urgent orders promptly and proficiently.

Ensured high quality of standards by conducting activities and maintaining systems. Created and implemented employee relation programs including Employee of the month, Top Performer and Perfect Attendance

Maintain compliance with policies and procedures. Created and implemented google docs to efficiently and effectively track attendance, performance, terminations and historical data.

Ensured communication with the client. Attended daily production meetings, maintained an open line of

communication with all members of management.

2 Galena Harrow

4957 Astoria Ave. Columbus, OH 43207 – 614-***-**** – advk32@r.postjobfree.com

Administrative Department Manager

Integrity Solution Services Columbus, OH

12/2009-08/2015

Daily operations of an administrative team responsible for Title IV Student Loan Rehabilitation Funding, AWG Initiation, Hearings and Bankruptcy. Audit accounts to ensure in correct status, review accounts on internal and client systems for documentation. Generate and submit rosters for funding. Identify and assign accounts that are in need of documents or additional work to meet funding requirements. Provide monthly funding reports to Executive Management. Manage AWG Specialists daily work flow and communication with employers, update relevant systems, track individual performance and adjust procedures to meet objectives. Review information and represent company with ECMC for AWG hearings. Maintain all record keeping as it relates to bankruptcy and status of accounts. Communicate and deliver incoming correspondence to client. Work directly with client to support adherence of Standard Operation Procedures. Liaison between Client Services, Operations, HR and Compliance.

Collection Manager

NCO Financial Systems Columbus, OH

08/2005-08/2009

Managed Portfolio for American Express credit cards, Citifinancial Auto, Ford Motor Credit and Capital One credit cards. Utilized strategies and methodologies for the purpose of maximizing collection results and efficiencies. Audited accounts for compliance and best practices. Responsible for collection training and development of team members through innovative recognition techniques. Allocated workload, reviewed collector performance, delivered appropriate disciplinary action. Initiated collector call monitoring and dialer management to deliver results while complying with FDCPA and all State Regulations. Education 1985-1985 Columbus South HS-Columbus, OH 3 Galena Harrow

4957 Astoria Ave. Columbus, OH 43207 – 614-***-**** – advk32@r.postjobfree.com

Achievements

Franklin Covey “What Matters Most”

Wilson Leadership and Development workshop

Successful completion of “Skillport”

Successful completion of RMA Manager training.

Agency of the year for Ford Motor Credit Texas portfolio for 2006.

2008 Citifinancial Auto Top Performing Warehouse Agency.

Franklin Covey “What Matters Most”

Wilson Leadership and Development workshop

Successful completion of “Skillport”

Successful completion of RMA Manager training.

Agency of the year for Ford Motor Credit Texas portfolio for 2006.

2008 Citifinancial Auto Top Performing Warehouse Agency

Contact this candidate