Service Agent Customer Support

Area of Expertise/Core Competence:

Over * Years of progressive experience in Sales, Customer service, Technical support and training the junior associates:

Expertise in Voice, Email and Chat

100 % customer satisfaction and problem resolution

Expertise in Health & Life Insurance

Zero tolerance and no escalations

Expertise in diversified businesses/clients

Comply to all policies, procedures and standards

Adept in Inbound/Outbound communication

Amicable relationship with colleagues and supervisors

Utmost patience, especially with senior citizens

Certified licensed professional (for many states)

Multitasking: Assisting, documenting and researching

Flexible in work timings & in holidays

Working in different time zones/varied teams

Perpetual learner & feedback seeker

Project/Client Details:

Cuna Mutual, Chicago IL - Remote Licensed Advisor Mar 2021 – Dec 2021 (till my EAD got expired)

Industry – Life Insurance

Duties – Acted as licensed advisor, supported in Inbound calls, enrollments and selling policies, top performer award on several occasions, expertise in final expense policies for all the age group and all budgets, expert customer support and convincing capabilities, documenting and providing status EOD, supporting over weekends and holidays upon request

AON, Chicago, IL - Remote Benefit Advisor July 2020 – Feb 2021

Industry – Health and Risk

Duties – Acted as benefit advisor, supported in Inbound/Outbound calls, enrollments, in depth knowledge of the products like HRA, supported callas for more than 100 clients and carriers for AON, patiently convincing the customer, documenting each case physically/electronically, addressing the concerns with compassion, reaching the targets/SLA, continuous learning and feedback seeking during no call period, complying to all policies.

Rodan and Fields, Melbourne, FL Sales Agent Mar 2019 – Aug 2019

Industry – Cosmetic Company

Duties – Inbound/Outbound calls, in depth knowledge of the product, describing about the product, its brand and services, patiently convincing the customer, documenting each case physically/electronically, addressing the concerns with compassion, reaching the targets/SLA, continuous learning and feedback seeking during no call period, complying to all policies, procedures and standards and proving weekly status/metrics to supervisor

United Health Care, Melbourne, FL Customer/Technical Service Agent Sep 2018 – Feb 2019 & July 2017 – Dec 2017

Industry – Health Care

Duties – Part of Medicare health care enrolment period, Inbound/Outbound calls, in depth knowledge of the services/different programs for Medicare, certified & trained to recommend/assist senior citizens with economical plans which suite their pocket, utmost patience in understanding senior citizens needs/concerns, also part of support team assisting customers with compassion, support through calls/emails/chat, documenting each case physically/electronically, training the junior members, supporting in holiday season - Thanks giving & Christmas, assisting the customers with small technical problems like accessing/enrolling/troubleshooting the online website, reaching the targets/SLA, continuous learning and feedback seeking during no call period., complying to all policies, procedures and standards and proving weekly status/metrics to supervisor

Weight Watchers, Melbourne, FL Customer Service/Sales Agent Dec 2017 – Aug 2018

Industry – Health care consulting/products

Duties – Part of sales team, demonstrated skills to sell different cosmetics with in-depth knowledge on each product (to whom it suits), proposing discounts/free month subscription for leaving customers and giving them the feel of the quality product, documenting each case physically/electronically, part of support team where I explained about each product, whom it suits, pros/cons, food/calorie proposing, monitoring the progress of each client through health app, continuous learning and feedback seeking during no call period, complying to all policies, procedures and standards and proving weekly status/metrics to supervisor.

Employer Details:

Sutherland, Springfield, IL: Mar 2021 to Dec 2021 (worked till my EAD expiry)

Sitel Group, Omaha, NE: July 2020 to Feb 2021

Ttec, Melbourne, FL: July 2017 to Aug 2019

Certification:

License: 2-15 LIFE INCL VAR ANNUITY & HEALTH & many more from different states which are valid

Education:

Masters: Master of Computer Applications, India

Work Authorization:

Valid US EAD

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